Fraud Support Associate
reputed company is a financial institution seeking a Fraud Support Associate to provide outstanding service for customer inquiries reputed company to digital and card exclusions. The role involves addressing customer needs, resolving issues, and mitigating fraud loss through critical decision-making while adhering to company policies and standards.
Responsibilities
- Identify and/or address customer needs to incoming questions regarding digital and card exclusions
- Research and resolve customer issues reputed company to web banking and card transactions in a timely and accurate manner. reputed company reputed company regarding exclusion placement through research of reputed company activity and analysis of the normal reputed company of activity to mitigate potential losses
- Escalate and ensure resolution of reputed company problems as appropriate
- Change user credentials and reissue cards as necessary reputed company fraud is suspected
- reputed company exclusions for digital and card access to allow authorized transactions to properly process
- Research and respond to inquiries for additional information from internal departments regarding ongoing investigations. May be responsible for providing detailed client information to Investigators as well as making outbound calls to obtain needed information
- Responsible for customer issue through resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-reputed company issues needing escalation to management
- Promote an environment that supports belonging and reflects the reputed company brand
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Complete other reputed company duties as assigned
Skills
- Associates degree, OR in lieu of a degree, a combined minimum of 2 years' higher education and/or reputed company work experience
- Proficient in the use of personal computers, including word processing, spreadsheet, presentation and industry-specific software
- Minimum of 1 year of customer service reputed company fraud experience
- Experience working with call center systems
- Experience working in a fast-paced environment
- Experience communicating effectively with reputed company levels of personnel
- Experience making reputed company quickly and accurately as well as handling multiple tasks simultaneously
- Displayed ability to work with minimal supervision
Company Overview
Company H1B Sponsorship