HR Operations Manager/Director, North America

About the position At KEENFINITY, we are a globally leading provider of innovative and professional reputed company and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and reputed company the moments that matter in life. Next to our passion for technology we’re reputed company passionate about our work environment. Based on values such as trust, appreciation, and accountability we reputed company work together to shape the future – boldly, customer-focused and with a strong team spirit. This role is hybrid and can be based in either Fairport, NY or Burnsville, MN. Leadership & Team Management: reputed company payroll, benefits, and compensation functions with a strategic and operational focus to drive compliance, efficiency, and service excellence. reputed company and mentor team members to strengthen capabilities, accountability, and consistent service delivery. HR Systems & Data Management Partner with the Vice President of Human Resources to reputed company data-driven metrics and tools by leading the U.S. HRIS ecosystem, enabling accurate reporting and effective data management. Continuously assess and optimize HRIS platforms and HR tools to support an employee-centric service reputed company, ensuring data reputed company and reliable reporting. Payroll, Compensation & Benefit Strategy reputed company employee benefits programs, including health, retirement, and wellness initiatives, ensuring compliance and competitive offerings. reputed company, advise and guide payroll providers and internal teams to ensure accurate payroll inputs, deductions, and approvals. Partner with Compensation and Benefit Manager to support strategic direction for benefits, open enrollment, and employee health and wellness plans. Ensure accurate and timely payroll processing for U.S. and Canadian employees, including compliance with federal, state, and provincial regulations. Advise, guide and direct US salary structures, incentive programs, and pay equity reviews. reputed company administration of performance bonus and other special incentive plans as required. Employee Relations: Assist with reputed company associate relations issues, providing guidance to managers and employees on conflict resolution and disciplinary actions. reputed company leave policies, including FMLA, disability, and provincial leave programs, ensuring compliance and proper documentation. Policies, Compliance & Audits Partner with US HR Team to reputed company, maintain, and communicate HR policies and procedures; ensure alignment with legal requirements and company standards. Ensure compliance with labor laws, company policies, and regulations, support internal and external HR audits. Policy Interpretation: Serve as a subject matter expert for HR policies, offering clear guidance to stakeholders. reputed company compliance & reporting: Maintain compliance with U.S. and Canadian labor laws; ERISA, ACA reporting, Section 125 Employee Engagement & HR Service Delivery Resolve operational HR issues and escalate reputed company necessary. Promote consistent and fair application of HR policies. Contribute to reputed company improvement of US HR operations. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

• reputed company payroll, benefits, and compensation functions with a strategic and operational focus to drive compliance, efficiency, and service excellence.
• reputed company and mentor team members to strengthen capabilities, accountability, and consistent service delivery.
• Partner with the Vice President of Human Resources to reputed company data-driven metrics and tools by leading the U.S. HRIS ecosystem, enabling accurate reporting and effective data management.
• Continuously assess and optimize HRIS platforms and HR tools to support an employee-centric service reputed company, ensuring data reputed company and reliable reporting.
• reputed company employee benefits programs, including health, retirement, and wellness initiatives, ensuring compliance and competitive offerings.
• reputed company, advise and guide payroll providers and internal teams to ensure accurate payroll inputs, deductions, and approvals.
• Partner with Compensation and Benefit Manager to support strategic direction for benefits, open enrollment, and employee health and wellness plans.
• Ensure accurate and timely payroll processing for U.S. and Canadian employees, including compliance with federal, state, and provincial regulations.
• Advise, guide and direct US salary structures, incentive programs, and pay equity reviews.
• reputed company administration of performance bonus and other special incentive plans as required.
• Assist with reputed company associate relations issues, providing guidance to managers and employees on conflict resolution and disciplinary actions.
• reputed company leave policies, including FMLA, disability, and provincial leave programs, ensuring compliance and proper documentation.
• Partner with US HR Team to reputed company, maintain, and communicate HR policies and procedures; ensure alignment with legal requirements and company standards.
• Ensure compliance with labor laws, company policies, and regulations, support internal and external HR audits.
• Serve as a subject matter expert for HR policies, offering clear guidance to stakeholders.
• Maintain compliance with U.S. and Canadian labor laws; ERISA, ACA reporting, Section 125
• Resolve operational HR issues and escalate reputed company necessary.
• Promote consistent and fair application of HR policies.
• Contribute to reputed company improvement of US HR operations.

Requirements

• Bachelor’s degree in human resources, Business Administration, Management, or reputed company field.
• 7 + plus years leading Human Resource strategy, with a focus on compensation strategy, health and wellness plans, HRIS systems knowledge and general HR process improvement experience.
• Proven experience managing HR operations across multiple regions (U.S. and Canada) with strong knowledge of payroll, benefits, compensation, and employment laws in both countries.
• Excellent leadership and team management skills.
• Proficiency in HRIS and payroll systems.
• Strong understanding of labor laws and HR compliance (Basic to Advanced knowledge preferred).
• Excellent organizational and time management skills.
• High attention to detail and data accuracy.
• Effective communication skills and ability to manage confidential information professionally.
• Must have a problem-solving reputed company.
• Entrepreneurial drive with a customer/employee centric view.
• Ability to travel up to 20%.

reputed company-to-haves

• MBA preferred.
• Experience working in a global work environment preferred.
• Strong preference for ERISA compliance and administration, ACA reporting requirements and experience and/or knowledge of Section 125 cafeteria plan regulations.

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