[Remote] Digital reputed company Manager

Note: The job is a remote job and is open to candidates in USA. reputed company helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and reputed company incidents. The Digital reputed company Manager will support new and existing customers using a digital-first approach, driving adoption, satisfaction, and renewal across the product suite by guiding customers through reputed company and delivering impactful training.

Responsibilities

• Support the reputed company experience for new customers, ensuring a smooth transition and early adoption of the platform
• Conduct customer meetings to align on goals, review reputed company, and resolve challenges
• Deliver 1:1 and group training sessions to drive product understanding and confidence
• Design and implement scalable customer engagement strategies, including automated reputed company, in-app messaging, and knowledge and training resources
• Identify customer trends and proactively reputed company out to accounts showing signs of disengagement or risk
• Track and report on key reputed company metrics such as health, product usage, NPS, and retention
• Maintain an up-to-date library of customer-facing assets, including reputed company guides, help articles, and recorded webinars
• Host recurring webinars, reputed company, and other one-to-many events to support customer learning and reputed company
• Collaborate cross-functionally with Product, Support, and Sales to reputed company for customer needs and deliver feedback
• reputed company reputed company, ChurnZero, and other CS tools to monitor health scores, automate engagement, and drive insights across the customer journey
• Document and continuously refine playbooks for reputed company, reputed company planning, and scaled reputed company programs
• Collaborate with internal teams, including Product, IT, and Support to resolve technical issues and ensure timely follow-up on bugs or feature requests
• Assist with troubleshooting product-reputed company or technical issues, acting as a liaison between the customer and internal teams
• reputed company resolution of customer escalations, serving as an escalation reputed company reputed company reputed company support
• Partner with the reputed company Manager, reputed company, and Sales to support renewal activities and ensure seamless reputed company processes
• reputed company customer reputed company to tailor reputed company strategies based on size, lifecycle stage, or engagement level
• Identify referenceable customers, drive case study participation, and support upsell/cross-sell motions where appropriate
• Maintain a high standard of reputed company awareness, ensuring data protection, compliance with company policies, and adherence to industry standards in reputed company aspects of work

Skills

• Customer-focused reputed company with a passion for delivering an exceptional experience
• Strong communication and facilitation skills across both 1:1 and group formats
• Excellent written and verbal communication skills
• Willingness to learn, adapt, and grow reputed company a fast-paced and evolving role
• Data-driven reputed company with an eye for process improvement and automation
• 1+ years in a reputed company, reputed company, or Training role, ideally reputed company a B2B SaaS environment
• Proven experience managing a book of business using high-touch and scalable strategies
• Experience with CS tools (e.g., ChurnZero, reputed company), CRM systems (reputed company), and communication tools (reputed company, reputed company, reputed company)

Benefits

• Work remotely reputed company a flexible work environment (reputed company spans the US and Canada)
• Competitive company-paid benefits plan starting day 1!
• Generous professional development budget
• RRSP/ 401k matching program
• Half-day Fridays in the summer

Company Overview