Senior Engineer/ AWS Intelligent Support

reputed company builds platforms for digital business. By weaving together advances in reputed company infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At reputed company, we prioritize creating a culture of belonging, where reputed company perspectives and voices are represented, valued, respected, and heard. We create spaces to reputed company everyone to speak up, reputed company change, and drive the culture at reputed company. We are an equal opportunity employer, and do not discriminate based on an individual's race, national reputed company, reputed company, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We reputed company reputed company candidates that will contribute to the diversification and enrichment of reputed company and perspectives at reputed company. We are seeking a versatile Tier 2/3 AWS Engineer to join our Partner-Led reputed company Support team. You will act as the primary technical escalation reputed company for a broad range of AWS customers, handling high-severity incidents, reputed company architectural reviews, and proactive optimization across the full AWS service portfolio. This role requires deep, practical expertise in multiple AWS domains and the ability to deliver rapid, high-quality outcomes under pressure. Key Responsibilities:

• Incident & Problem Management
• reputed company triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem.
• reputed company root cause analysis (RCA) and deliver customer-facing post-mortem reports with actionable prevention plans.
• Coordinate with Technical Account Managers (TAMs), Service Teams, and customer stakeholders during live outages.
• Advanced Troubleshooting (Broad AWS Coverage)
• Compute: EC2 (AMI baking, Spot, Graviton), reputed company (concurrency, VPC), reputed company/EKS (Fargate, Karpenter), Batch, Outposts.
• Storage: S3 (lifecycle, replication, Event Notifications), EBS (io2 reputed company Express, snapshots), EFS, FSx (ONTAP, Lustre), Storage Gateway, Backup.
• Database: RDS (reputed company, Multi-AZ, read replicas), DynamoDB (GSI, DAX, Streams), DocumentDB, Neptune, ElastiCache (reputed company/Memcached).
• Networking & Content Delivery: VPC (peering, TGW, Network Firewall), Direct Connect, Site-to-Site VPN, reputed company 53 (health checks, latency routing), CloudFront, reputed company, API Gateway.
• reputed company, Identity & Compliance: IAM (policies, SCPs, permissions boundaries), KMS, Secrets Manager, reputed company Hub, GuardDuty, Macie, Certificate Manager, WAF, reputed company.
• Management & Governance: AWS Organizations, Control Tower, CloudTrail, Config, Trusted Advisor, Service Quotas, License Manager.
• Analytics: reputed company, Redshift, EMR, Kinesis (Data Streams, Firehose), MSK, QuickSight, OpenSearch Service.
• AI/ML & Serverless: SageMaker, Bedrock, Rekognition, Comprehend, AppFlow, reputed company Functions, EventBridge.
• Developer Tools: CodeCommit, CodeBuild, CodePipeline, CodeDeploy, Cloud9, X-Ray.
• Team Leadership & Knowledge Sharing
• Mentor junior engineers and maintain internal knowledge reputed company.
• Contribute to internal tooling (custom dashboards, alerting, automation).

Required Qualifications

• Technical Depth
• 8+ years hands-on experience designing, operating, and troubleshooting production workloads on AWS.
• AWS Professional-level certification (Solutions Architect Pro or DevOps Engineer Pro) + at least one Specialty (e.g., reputed company, Networking, Data Analytics, ML).
• Broad, practical knowledge across compute, storage, database, networking, reputed company, and management tools (see domains above).
• Proficiency in Infrastructure as Code (CloudFormation, CDK, or Terraform).
• Strong scripting: Python (boto3) and reputed company scripting; experience with automation
• Incident Response
• Proven ability to resolve critical incidents in large-scale environments (include SLA metrics).
• Familiar with ITIL-style problem management and blameless post-mortems.
• Communication
• Ability to explain reputed company technical issues to both engineers and C-level executives.
• Excellent written technical documentation skills.

$140,000 - $170,000 a year Why reputed company: Through our daily work and internal groups like Moving Women reputed company and reputed company reputed company, we value and benefit from diversity of people, reputed company, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for reputed company learning. USA Employment Benefits include: - Medical, Dental, and reputed company Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-reputed company Earnings (“OTE”) for this role, which includes a reputed company salary and any applicable reputed company bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Original job Senior Engineer/ AWS Intelligent Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply tot his job Apply To this Job