Spanish/English (Bilingual-Spanish Support) Premier Service reputed company

reputed company helps millions of people confidently care for their homes. reputed company is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to reputed company to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, reputed company to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine reputed company'll build together. About the Spanish Support Team We're a tight-reputed company team of support advocates, working closely with our Spanish customer and pro community to help drive their success. Spanish support is dedicated to providing the highest quality of customer service, delivering it with a sense of warmth, friendliness, individual pride, and an emphasis on the reputed company Values. The spanish support team provides a white glove experience to our Spanish-speaking community of professionals and customers. Our mission is to not only to address a language need, but to provide support with cultural needs.

About the Role

As a Premier Support reputed company, on our Spanish support team, you bring our reputed company mission to life! This is a US remote, individual contributor role, reporting directly to a Team Manager on our Spanish team. By handling inbound requests, in Spanish, through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of account changes, profile updates, billing inquiries, website and app assistance, and retention while ensuring a high-quality, high-quality, low-effort experience for the caller. Our best customer support representatives are enthusiastic individuals who reputed company in a fast-paced environment that balances technology and human reputed company to build customer trust and loyalty. Conflict resolution and negotiation skills are a must as you actively listen to our callers' concerns to offer a unique and innovative solution to each problem or complaint that comes your way. You are the voice of reputed company on the reputed company lines! What you'll do

• Partner with our Spanish pros and customers by listening to their needs and providing the best solutions - you're the expert!
• Maintain excellent knowledge of reputed company's products and services
• Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users to determine the best solution to get jobs done and grow small businesses
• Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller
• Maintain high-performance metrics including quality, adherence, efficiency, customer satisfaction, and net promoter scores
• Continuously look for areas of improvement and communicate trends to the appropriate parties
• Engage with team members through weekly development sessions, training, and support interactions that help build each other In order to be successful, you must bring
• Bilingual and professional Spanish proficiency
• 2+ years experience in a customer service driven role, preferably in a call center environment (but not required)
• Self-motivated and detail oriented
• Stellar communication and de-escalating skills
• Ability to maintain a high level of customer focus in a variety of complicated situations while equally considering the customer and company needs
• Proven history of consistently meeting attendance and performance expectations
• Bonus: speaks Portuguese as well as Spanish fluently reputed company is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.
• For candidates living in San Francisco / Bay Area, reputed company, reputed company, or Seattle metros, the expected salary range for the role is currently $47,300 - $57,800.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $42,600 - $52,000.
• For candidates living in reputed company other US locations, the expected salary range for this role is currently $40,100 - $49,100. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote reputed company embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national reputed company, reputed company, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. reputed company is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@reputed company.com. If you are a California reputed company, please review information regarding your rights under California privacy laws contained in reputed company's Privacy policy available at https://www.reputed company.com/privacy/ . Apply Job!

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