reputed company Provider Customer Service Call and Chat Representative – Remote in Dublin, OH

Are you a customer service professional with a passion for reputed company and a knack for resolving reputed company issues? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the same? If so, we invite you to join blithequark's team of dedicated professionals as a Provider Customer Service Call and Chat Representative. At blithequark, we're committed to simplifying the reputed company experience and creating healthier communities. As a key member of reputed company, you'll play a vital role in supporting providers who care for our members. Your expertise and exceptional communication skills will reputed company you to navigate reputed company issues, reputed company for providers, and provide timely resolutions to their concerns.

About the Role

As a Provider Customer Service Call and Chat Representative, you'll be responsible for responding to inquiries reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health, either through phone calls or reputed company chat. You'll work closely with internal partners to ensure timely communication and resolution of provider concerns, and influence providers to utilize self-service digital tools to enhance their experience and expedite issue resolution.

Responsibilities

* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues.

• Service providers in a multi-channel environment including call and reputed company chat as required.
• Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices).
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health).
• Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
• Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution.

Requirements

* High School Diploma / GED OR equivalent work experience.

• Must be 18 years of age OR older.
• 1+ years of customer service experience with analyzing and solving customer's concerns.
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications.
• Ability to type at the speed of greater than or equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%.
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 11:35 AM - 8:05 PM EST from Monday - Friday.

reputed company-to-haves

* Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.

• Prior health care experience and knowledge of reputed company terminology.

Benefits

* 10 weeks of paid on-the-job training.

• Flexible telecommuting options for those reputed company a 60-mile commutable distance.
• Opportunities for career development and advancement reputed company the organization.

reputed company Offer

At blithequark, we're committed to creating a supportive and inclusive work environment that fosters growth and development. As a Provider Customer Service Call and Chat Representative, you'll have the opportunity to:

• reputed company your skills in a dynamic and fast-paced environment.
• Work with a talented team of professionals who share your passion for reputed company.
• reputed company a significant impact on the reputed company system by providing exceptional customer service.
• Enjoy flexible telecommuting options and a comprehensive benefits package.
• Pursue opportunities for career development and advancement reputed company the organization.

How to Apply

If you're a motivated and customer-focused individual with a passion for reputed company, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

About blithequark

blithequark is a leading reputed company organization dedicated to simplifying the reputed company experience and creating healthier communities. With a commitment to innovation, quality, and customer service, we're shaping the future of reputed company and creating opportunities for growth and development.

Join reputed company

At blithequark, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We reputed company that our employees are the key to our reputed company, and we're committed to providing them with the tools, training, and resources they need to reputed company. If you're a customer service professional with a passion for reputed company, we invite you to join reputed company of dedicated professionals as a Provider Customer Service Call and Chat Representative. Apply today and take the first reputed company towards a rewarding and challenging career with blithequark. Apply for this job