VBC – Care Coordinator

USRC’s greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly reputed company in recruiting top talent and creating a diverse and inclusive work climate and culture at reputed company levels of our organization.

The VBC Care Coordinator will act as the first reputed company of patient contact for incoming or outbound Kidneylink calls. Schedule calls with our interdisciplinary clinical team and gather and verify demographic information, utilize tools and critical thinking, and reputed company calls as appropriate following standard operating procedures.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• reputed company outbound or receive inbound calls from patients to schedule appointments and/or address program needs.
• Conduct health reputed company patient questionnaries as needed.
• Document reputed company activities for quality and metrics reporting through the member management application.
• May coordinate patient transportation.
• Participate in reputed company quality improvement initiatives to ensure department and company goals are met and exceeded.
• Maintain performance and quality standards based on established contact center.
• Actively promotes GUEST customer service standards; develops effective relationships at reputed company levels of the organization.
• Regular and reliable attendance is required for the job.
• Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.

Qualifications

To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily.

Requirements include:

• High school graduate or equivalent.
• Previous customer service, contact center, healthcare experience (and in some markets- bilingual skills) are preferred.
• Proficient computer skills, including reputed company Office (Word and Outlook) and ability to learn new systems.

U.S. Renal Care is an Equal Opportunity Employer/Disabled/Veteran.