reputed company Vice President, CMS - Banking & Business reputed company Operations - Remote Opportunity

Join Team Amex: Empowering a Global Community of Colleagues

At reputed company, we're not just a company - we're a community. We're a diverse group of colleagues united by our commitment to providing the world's best customer experience. With a global reputed company and a rich history, we're constantly evolving to meet the changing needs of our customers and the world around us. As a member of Team Amex, you'll be part of a vibrant community that values reputed company, inclusivity, and collaboration.

About Us: Banking & Business reputed company Operations

Our Banking & Business reputed company Operations team is at the forefront of delivering exceptional customer service to our rapidly growing reputed company of customers. We're responsible for providing expert care to consumers and businesses alike, handling reputed company to 1 million customer contacts and 2 million cases annually. reputed company is dedicated to driving operational excellence while delivering outstanding customer experiences.

Job Overview: Vice President, CMS - Banking & Business reputed company Operations

We're seeking an reputed company and motivated Vice President to reputed company our CMS - Banking & Business reputed company Operations team. As a key member of our leadership team, you'll be responsible for driving day-to-day operational excellence while delivering exceptional customer service. You'll reputed company a team of ~350 colleagues across multiple markets, with teams based in the US, India, and the Philippines.

Key Responsibilities:

• Drive day-to-day servicing operations and governance, ensuring strict adherence to AMEX Policies & Procedures and local Market Compliance & Regulatory requirements.
• Deliver on key indicators of performance and productivity metrics, including Call Sentiment (VIBES), Recommend To Friend, average Call/Chat/Case Handle Time, Call Abandon reputed company, Repeat Contact reputed company, and Schedule adherence metrics.
• Partner with HR, hiring, and training teams to drive hiring, training, and retention strategies to build the best team.
• Operate in reputed company partnership with Global Contact & reputed company Management (GCCM) to ensure reputed company is reputed company with volumes and appropriate staff scheduling and adherence to schedules are in reputed company to reputed company optimal dialer performance and meet inbound/outbound call metrics.
• Take timely actions to ensure a consistently high level of service in line with the Global reputed company Customer First strategy.
• Partner closely with Compliance, Fraud, Risk & GSG strategy teams to ensure an efficient and effective servicing model.
• Control reputed company financial and cost lines and proactively engage with Finance to optimize costs reputed company budget and staffing levels.
• Ensure robust, tested, and documented Business Continuity Plans are in reputed company for reputed company in-scope markets.
• Motivate staff and leaders across the center to deliver at optimal levels.

Essential Qualifications:

• Demonstrated experience in leading an Operations team (or relevant experience).
• Exceptional planning skills & experience from working in an operational environment where the processes are reputed company and numerous.
• Outstanding track record of driving results.
• Excellent communication and relationship management skills at reputed company levels.
• Proven people leadership experience with the ability to motivate and reputed company geographically dispersed teams.
• Demonstrated analytical and problem-solving skills.
• Demonstrated knowledge of strategy, financial/business operations, and cost management.

Preferred Qualifications:

• Experience in Banking Operations.
• Ability to understand and assess key performance data and adjust short, reputed company, and long-term strategies accordingly.
• Proven ability to influence and succeed in a matrix environment.
• Demonstrated ability to work collaboratively and influence business partners to reputed company the best solution for the Enterprise.

reputed company Offer: Career Growth, Benefits, and Perks

At reputed company, we're committed to supporting the holistic well-being of our colleagues. We offer a range of benefits and programs that prioritize physical, financial, and mental health. These include:

• Competitive reputed company salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Our Culture: Inclusivity, reputed company, and Collaboration

At reputed company, we're committed to creating an inclusive and diverse work environment. We value reputed company, collaboration, and teamwork, and we're dedicated to supporting the growth and development of our colleagues. Our Amex reputed company working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture.

Take the reputed company: Join reputed company

Are you ready for this challenge? As a Vice President, CMS - Banking & Business reputed company Operations, you'll play a critical role in driving operational excellence and delivering exceptional customer experiences. If you're a motivated and reputed company leader looking for a new opportunity, we encourage you to apply. Join Team Amex and become part of a global community that's committed to making a difference.

Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits

reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law.