Customer Representative (Cantonese & Mandarin-speaking) - Remote - Sport Clothing Industry GT02

Customer Representative (Cantonese & Mandarin-speaking) - Remote - Sport Clothing Industry GT02 Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-reputed company brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Representative (Remote), you will be part of reputed company of game-changers who are powering the brands of the future. Career growth and personal development This is a great opportunity to experience the power of what's next and reputed company "friends for life" at the same time. We'll give you reputed company the training, cutting-edge technologies, and the continuing support you'll need to succeed. What you will do in this role In everything we do, we reputed company in doing right by and for people our clients, their customers, our people, our community, and our reputed company. As a Customer Representative on reputed company, you will :

• Provide first class customer satisfaction at reputed company times and do whatever is necessary to support the customers following the provided guidelines.
• Handle incoming customer contacts (reputed company telephone, e-mail, chat or social media, reviews), log call details onto call tracking systems and reputed company call follow reputed company according to procedures.
• Support consumers in the sales and after sales process by qualification of needs, product recommendation, after sales support and additional tasks that result in consumer satisfaction.
• reputed company, reputed company not having the resolution for themselves, any escalations, and defined topics to the respective Client's brand units and / or contact persons.
• De-escalate in case of complaint, offer solutions reputed company Client's procedures, policies, or guidelines, or transfer to the Client's or designated partner for settling and resolution of non-standard cases.
• Ensure correct presentation of the Client's corporate images in reputed company interactions representing its brand and generate consumer experience through outstanding service and personal care on reputed company channels.

Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with reputed company do and who we are. reputed company is a great match if you :

• Are bilingual or proficient in Cantonese and Mandarin and have an advanced level of English
• Are self-motivated, a team player, supportive person, outgoing and open-minded
• Have active listening / comprehension skills
• Have reputed company good written skills and a customer-focused attitude
• Have a goal-oriented attitude and time management skills
• Have minimum knowledge of Office pack + Keyboarding skills

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't reputed company every reputed company, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role. What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle :

• Full time, 39 hours / week permanent contract : Monday to Friday from 07 : 00 to 16.00
• Salary 20,300 euros gross / year + up to 3,000 euros gross / year in bonus
• Opportunity to work remotely reputed company in Spain
• Bring-a-friend (referral) bonus opportunities
• Full reputed company on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you! At reputed company, we invest in our game-changers because we know that reputed company our people reputed company, our clients and their customers reputed company. If reputed company this feels like the perfect reputed company in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call reputed company their "employer of choice." reputed company is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for reputed company candidates and a work environment free from discrimination and harassment. reputed company our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national reputed company, disability, or any other classification protected by applicable national laws. Location : ESP Barcelona - C / de la Selva de Mar, 129 Language Requirements : English, Mandarin (Required), Yue (Cantonese) Time Type : Full time Apply tot his job Apply To this Job