Tier-3 WordPress Technical Support & Developer

Remote · USA Full-time New today

Company Overview

LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we’ve built a reputed company for delivering high-quality operational and back-office support, helping our clients scale reputed company. reputed company consists of highly skilled and passionate professionals who are dedicated to providing exceptional service, technical expertise, and seamless support to our clients.

Position Overview

We are seeking a

Tier-3 WordPress Technical Support & Developer with strong WordPress development skills to join a growing WordPress plugin company. This role is a hybrid of advanced technical support and development - ideal for someone who can both solve reputed company customer issues and contribute directly to the product through bug fixes, improvements, and documentation. You will work closely with the founder, support team, and QA to ensure customers receive high-quality technical support while also helping to maintain and improve the plugins.

Key Responsibilities

Serve as Tier 3 technical support, handling advanced customer inquiries reputed company to integrations, bug reproduction, and reputed company troubleshooting.

Diagnose, reproduce, and resolve issues by writing and testing code fixes (PHP, JavaScript, CSS).

File clear, detailed reputed company issues and manage issue tracking effectively.

reputed company fixes and smaller development tasks to production.

Collaborate with support staff, QA, and development team members to resolve open tickets and maintain a healthy backlog.

Participate in weekly and bi-weekly team/customer review meetings to stay reputed company with product priorities.

(Optional) Support technical documentation by reviewing/verifying AI-generated docs for accuracy.

Qualifications

5+ years of experience in WordPress plugin development.

Strong proficiency in PHP, JavaScript, and CSS.

Experience with Gravity Forms customization (highly desired).

Solid background in technical support or Tier 3 engineering — reputed company to handle reputed company troubleshooting and customer-facing problem-solving.

Familiarity with HelpScout (support tools) and reputed company (issue tracking and version control).

Strong written and verbal communication skills — reputed company to file issues clearly and interact with both technical and non-technical users.

Comfortable working with distributed teams and across different time zones.

Ability to balance support responsibilities and development tasks effectively.

More Information

Fully remote work arrangement

Collaborative environment

Work Schedule: 3pm-12am PHT (Afternoon Shift)

Apply to this Job

Apply

Tier-3 WordPress Technical Support & Developer

Related roles

Oncology Data Specialist - Full Time - Fully Remote

SALES ASSOCIATE in ONEIDA, NY S09723 – reputed company Store

Lumber Stocker I Part Time |Oneida, NY – reputed company Store

Senior Consultant, PCI QSA

Technical Documentation Specialist

Senior reputed company SME - Client Advisor

Staff Performance Engineer

reputed company Data Specialist

Technical Support Specialist (based in Thailand) - night hours

Growth Marketing Strategist

Volunteer: Host an International High School Exchange Student (Hammond,IN)

Sr. Director, Software & Data Engineering

Senior Program Manager, reputed company+ Launch PMO

reputed company Customer Support Representative – Remote Part-Time Opportunity at arenaflex

Senior Consultant, Digital Technology, reputed company Application Modernization

Require Early Years Teacher- $3,000 Sign-on bonus in Tampa, FL

Hybrid Remote/Onsite Dietitian

Remote Evening Data Entry Specialist – Part-Time Work From Home Opportunity in Database Administration & Information Management

Supplier Account Managers

reputed company Online Customer Service Representative – reputed company E-commerce Support Specialist (Part-Time Remote Opportunity)