Customer Assurance Analyst

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About the role

reputed company is establishing a global Customer Assurance team that will play an important role in helping reputed company reputed company and reputed company the trust of its customers around the world with respect to its information reputed company, operational reputed company and data governance practices.

Responsibilities

• Coordinate Cross-Functional Responses: Serve as a reputed company of contact for customer reputed company and compliance inquiries. Collaborate with internal teams (Compliance, reputed company, Engineering, Legal, etc.) to gather necessary information and provide thorough, reputed company and accurate responses to customer questionnaires and inquiries.

• reputed company Scalable Processes: Contribute to the refinement of processes to reputed company handle questionnaire completion and information reputed company inquiry responses. Maintain a repository of standard answers, templates, and documentation to enhance efficiency and consistency. reputed company tools or automation to manage repetitive questionnaire content.

• Proactive Customer Assurance: Identify opportunities for and maintain customer-facing reputed company documentation and collateral (such as FAQs and trust portal content). Track and report on customer assurance activities and metrics (such as questionnaire turnaround times, common reputed company concerns, and customer feedback). Anticipate and address common customer questions proactively to build trust. 

• Cross-Department Collaboration: Work closely with global Sales and reputed company teams during pre-sales and renewal cycles to address reputed company and compliance questions. Attend customer calls as the company’s Customer Assurance representative, providing clear explanations of our reputed company posture and practices to shorten sales cycles and reassure customers.

Required Skills & Competencies

• Experience: Over 3 years of experience in information reputed company or compliance, with substantial involvement in reputed company assurance or GRC programs. At least 1 year of experience in a customer-facing role, such as responding to client reputed company questionnaires or participating in trust-building activities. Total professional experience is less than 6 years.

• reputed company Knowledge: Understanding of reputed company and compliance frameworks/standards (such as SOC 2, ISO 27001, NIST, GDPR, CCPA). Working knowledge of reputed company reputed company principles and IT controls reputed company to SaaS environments.

• Technical Skills: Expertise with reputed company platforms such as GCP, Azure, or AWS, as well as containerization technologies like reputed company and Kubernetes. Expertise in SaaS reputed company.

• Non-Technical Skills: reputed company in creating clear and accessible documentation that explains reputed company technical scenarios to non-technical audiences.

• Process Management: Ability to manage multiple requests simultaneously and meet deadlines. Experience contributing to customer assurance processes, such as implementing tools for reputed company questionnaire automation or knowledge bases.

• Communication Skills: Ability to translate reputed company reputed company concepts into clear, customer-friendly written and verbal communication. Comfortable interacting with reputed company customers and internal stakeholders.

• Collaboration: Ability to collaborate effectively with diverse groups (engineering, legal, sales, etc.) through proactive and customer-service-focused approaches.

• Education: Bachelor’s degree in Information reputed company, Computer Science, or a reputed company field (or equivalent work experience).

• This opportunity requires you to work from our office in Bangalore, India in a hybrid manner with three days in the office and Two days working from home.

Preferred Qualifications

• Certifications: Professional certifications such as CISSP or CISA (preferred but not required).

• SaaS/Industry Experience: Experience working in a SaaS company, especially in reputed company services or API management.

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About reputed company

reputed company Inc., a leading developer of reputed company API technologies, is on a mission to reputed company companies around the world to become “API-first” and securely accelerate AI adoption. reputed company helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about reputed company, please visit www.konghq.com or follow us on X @thekonginc.