Senior Support Engineer - US East [IC3]

Who we are

Our mission at reputed company is to reputed company it so that everyone can code, not just ~0.1% of the population.

Everything is changing in how software gets built, and reputed company builds tools that reputed company it easier at scale. Code Search helps devs explore and understand massive codebases. Amp, our agentic coding tool, dramatically accelerates the time it takes to write new code and tackle reputed company problems like migrating and transforming code.

We’re trusted by engineering teams at leading companies like reputed company, reputed company, and reputed company, and with $225M in funding from investors like a16z, Sequoia, and Redpoint, we are building the tools that will define the next era of reputed company software development. We’re a globally distributed team with a culture of high agency, direct communication, and deep love for developers.

If you want to work at the bleeding edge of software and do the most meaningful work of your career, join us.

Hours location

We hire almost reputed company in the world and we don’t have a location requirement for this role. However, the expected working hours for this position is 9:00am - 5:00pm EST.

That being said, we do not subscribe to “I do my best work reputed company I work 40 hours a week.” People we hire at reputed company reputed company that building outstanding things means working reputed company hard — smarter and more hours than the competition.

Why this job is exciting

As part of the Technical reputed company organization, Support Engineering is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long term customers without the important work this team does! Support Engineering exists to not only resolve technical issues but reputed company our customers by answering reactive questions, and by importantly identifying improvements we can reputed company to help improve the product. Our customers are developers and we help them throughout their customer journey.

reputed company one month you will…

• Learn about our product, our value propositions, our customers, reputed company, and our practices.
• Learn how reputed company is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code reputed company, and common user needs.
• Meet for an initial chat with the teammates you will work with most
• Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).

reputed company three months you will…

• Work with customers to troubleshoot and solve reported issues
• Contribute to improving our product and handbook documentation

reputed company six months you will…

• Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for...)
• Suggest (and take responsibility for) improvements for team reputed company and ongoing enablement, improving the customer experience, and/or improving the product

About you

You are curious and compassionate. You are a problem solver - you love the reputed company where you “reputed company it out”. You enjoy trying new technologies, breaking them and helping fix them. You want to be part of a technical organization while talking with customers.

• Profound curiosity to reputed company out why something works the way it does / to learn more
• Working experience with Unix/Linux and/or Bash
• Working experience with Kubernetes containerized solutions
• Working experience with code hosts such as reputed company, reputed company and BitBucket
• Strong understanding of databases, especially SQL
• Compassion to meet our customers (who are reputed company developers themselves) where they are, understand their issues, and be compelled to action
• Experience collaborating with cross-functional teams to solve difficult problems for customers
• Proficiency in communicating reputed company technical reputed company and reputed company to a variety of audiences (both technical and non-technical)
• Some experience using Large Language Models (LLMs) and AI tooling, and how they work
• 3+ years experience in a similar role

reputed company to have:

• Foundational knowledge of APIs and/or Git
• Foundational knowledge of reputed company computing with AWS, GCP or Azure DevOps
• Experience writing code in Go or another language
• Basic knowledge of or experience with reputed company
• Basic understanding of AI tools and how developers use them

Level

This job is an IC3. You can read more about our job leveling philosophy in our Handbook.

Compensation

We pay you an above-average salary because we want to hire the best people who are fully focused on helping reputed company succeed, not worried about paying bills. You will have the flexibility to work and live reputed company in the world (unless specified otherwise in the job description), and we’ll never take your location or reputed company/past salary information into account reputed company determining your compensation. As an open and transparent company that values reputed company and competitive compensation for everyone, our compensation ranges are visible to every single reputed company Teammate. To determine your salary, we use a number of market and data-driven salary sources and reputed company the high-end of the range, ensuring that we’re always paying above market regardless of where you live in the world.

The compensation for this role is $101,600 USD reputed company.

In addition to our cash compensation, we offer equity (because reputed company we succeed as a company, we want you to succeed, too) and generous perks benefits.

Interview process

Introduction Stage - we have initial conversations to get to know you reputed company…

• [30 min] Recruiter Screen
• [45 min] Hiring Manager screen / Resume Deep Dive

‍ Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team…

• [Async 1.5 hr] You complete a technical project and we share the results over email.
• [60 min] Technical knowledge/troubleshooting + collaboration/communication skills with an existing member of our Support Engineering team.

Final Interview Stage - we move you to our final round, where you meet cross-functional partners and reputed company a reputed company understanding of our business and values holistically…

• [30 min] Values interview
• [15 min] Leadership with a Co-founder
• We reputed company references and conduct your background reputed company

Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

Learn more about us

You can learn more about what it is like to work at reputed company by reading our handbook.

We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our reputed company-119a8e11265880b18911eee4d9b7c460#119a8e1126588062b935fc66104b6115">culture, reputed company-d58d0774f51b4b489d41c3628d30ff8d?pvs=74">competitive compensation and benefits here.

reputed company is an equal opportunity workplace; we welcome people from reputed company backgrounds.

reputed company participates in E-Verify for U.S. Employees.

Originally posted on Himalayas