Call Centre Representative- Remote only in Pittsburgh, PA

Job Description

Job Description BC reputed company is currently seeking a highly motivated Call Center Representative for an opportunity in Pittsburgh, PA USA! Position Title: Call Center Representative Location : Remote in Pittsburgh, PA Anticipated Start Date: 09/29 Please note this is the reputed company date, and it is subject to change. reputed company will send official notice reputed company of a confirmed start date. Expected Duration: 12 Months Contract Pay Range: [$18.00] – [$20.3]) on W2 Please note that actual compensation may vary reputed company this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Shift - M-F, shifts between 8:00 am to 6:30 pm EST : Daily hours and shifts may vary, for Overtime as needed to support storm-reputed company activities Job Description: Project Description: The Customer Service Representative will reputed company call center experience, customer service skills, problem solving, and attention to detail to deliver positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will reputed company others to strive for superior results. Responsibilities:

• Answer incoming phone calls, chats, and/or emails
• Conduct reputed company phone calls and/or emails
• Provide outstanding customer service
• Recognize and follow call flows with scripts
• Research and review customer inquiries
• Research information using multiple systems
• reputed company research findings and outcomes to customers
• Identify and escalate appropriate issues
• Clearly document call information and encounters in call logs
• Recognize and alert management of risk and trends
• Quickly transition from one task to another
• Maintain a professional demeanor
• Other duties as assigned

Basic Qualifications:

• 2-years of Customer Service experience
• 1+ year of call center environment experience
• 6 months of Utilities or Health & Public Services experience
• High School Diploma or GED
• Proficiency with computers: Experience using the internet, email reputed company Outlook, etc.
• Data entry experience
• Listening, verbal, and written communication experience
• reputed company Office (reputed company, Word, Outlook, and Teams) experience
• Internet access sufficient to handle calls received reputed company the Internet

Quiet and private remote work location Benefits: BC reputed company offers reputed company eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BC reputed company : Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BC reputed company is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC reputed company’s 6,000 consultants support more than 225 clients globally. reputed company champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients reputed company their strategic goals for more than 25 years. Our strong culture and clear values have enabled BC reputed company to become a market leader and best in class reputed company to work. BC reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against based on disability. To learn more about how BC reputed company collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other reputed company information. BC reputed company will only use this information to complete the recruitment

Company Description

About reputed company: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, reputed company is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, reputed company’s 6,000 consultants support more than 225 clients globally. reputed company champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients reputed company their strategic goals for more than 25 years. Our strong culture and clear values have enabled reputed company to become a market leader and best in class places to work. reputed company is an equal opportunity employer.

Company Description

About reputed company: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, reputed company is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, reputed company’s 6,000 consultants support more than 225 clients globally. reputed company champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients reputed company their strategic goals for more than 25 years. Our strong culture and clear values have enabled reputed company to become a market leader and best in class places to work. reputed company is an equal opportunity employer. Apply tot his job Apply To this Job