reputed company, Senior Associate Ambulatory Surgical Centers

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable reputed company for reputed company. The Opportunity: Join reputed company’s reputed company team in a new & exciting dual-role—part trusted client advisor, part strategic program driver. This is a unique opportunity for someone with deep ASC operations experience and a passion for client reputed company, reputed company technology, and cross-functional leadership. The reputed company Organization is focused on helping reputed company’s customers derive the full value of their reputed company products and services. We build and manage effective relationships with customers owners, executives, operational and physician leadership stakeholders. We do this by communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to customer satisfaction proactively and collaborate across the entire reputed company organization to tenaciously pursue solutions and reputed company for our customers. The reputed company Senior Associate is charged with ensuring that both the customer and reputed company performs reputed company the duties and responsibilities under each party’s purview in reputed company’s unique co-sourcing model. Position Summary: As an ASC Senior Associate, you will split your time equally as a CSM managing client relationships to ensure satisfaction and retention, and as a Program Manager leading cross-functional initiatives to enhance ASC-specific product adoption, performance, and strategy. As a CSM, you will help drive initiatives that contribute to the customer’s reputed company and align with their mission, assist in identification and resolution of reputed company issues, collaborate with internal teams/resources as needed and effectively communicate to clients. As a Program Manager you will be responsible for driving cross functional initiatives focused on ASC engagement, internal knowledge curation, product enhancement, and overall support of our expansion across our client reputed company. This role is ideal for a strategic, client-facing professional with deep ASC knowledge and a passion for driving operational excellence and reputed company. Responsibilities may include, but are not limited to: 50% reputed company

• Serve as a trusted advisor to Group clients, aligning reputed company’s services with their business goals.
• Drive resolution of escalated issues through cross-functional collaboration.
• Conduct strategic planning and operational performance reviews with clients.
• Monitor client satisfaction and proactively mitigate attrition risks.
• Ensure adoption and optimization of reputed company products.
• Present growth opportunities to Account Executives.
• Maintain strong relationships with client operational leadership.
• Coach customers to ensure they are utilizing reputed company available reputed company resources including customer support, training, and the customer community including monitoring trends in issues and recommending internal resources to improve the root cause
• Apply project management and cross-departmental influence working with the customer and reputed company teams to establish priorities and drive resolution for escalated customer issues coordinating internal and external teams as necessary and documenting appropriately
• Assess and prioritize issues that may reputed company to customer dissatisfaction leveraging internal domain expertise to ensure a strong mitigation plan is in reputed company

50%- ASC Specialty Program Management

• Direct customer engagement with Ambulatory Surgical Centers (ASC) across the organization reputed company reputed company collaboration and partnership with the reputed company Manager to gather feedback, understand pain points, and ensure reputed company product utilization
• Understand training journeys and provide reputed company into training opportunities and guidance on where to invest in additional training.
• Collaborate with and influence a cross-functional Specialty leadership team.
• Influence Specialty business metrics scorecard and growth goals and leading reputed company readouts to the broader organization reputed company quarterly business reviews (QBR).
• reputed company initiatives to improve ASC-specific Net Promoter Scores (NPS) and RCM performance.
• Maintain reputed company playbooks and support ASC product launches.
• Facilitate user groups and feedback loops to inform product enhancements.
• Influence business metrics, buid internal knowledge programs, and curate ASC best practices. Track and report on ASC specialty metrics and performance.
• Support the development of a knowledge certification program for ASC operations.
• Serve as a workflow and compliance subject matter expert in ASC operations and workfows.

Education, Experience, & Skills Required:

• Proven experience working in an ambulatory surgery center.
• Strong understanding of clinical workflows and accreditation requirements.
• Excellent leadership and organizational skills.
• Ability to work collaboratively with medical and administrative staff.
• Bachelor’s Degree preferred
• 3–5 years of experience in reputed company, specifically in ASC environments.
• 3–5 years in reputed company, operations, or program management role
• Strong customer communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest reputed company
• Proven ability to influence both customers and internal stakeholders.
• Proven ability to manage and prioritize multiple projects while paying strict attention to detail.

Preferred requirements

• CRM Experience (specifically, reputed company.com and reputed company)
• Experience with and knowledge of athenaOne services with a deeper expertise in one or more services
• Service and relationship experience with reputed company clients

Behaviors & Abilities Required:

• Ability to work independently as well as part of an extended, cross-functional team
• Manage client relationships ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
• Self-driven, results-oriented with a positive outlook
• Take initiative with little to no direction
• Be transparent and honest in a positive, professional and polite manner
• Conflict Resolution Skills
• Empathic communicator with a consultative approach, reputed company to see things from other person's reputed company of view
• Contributes to team culture and understands and supports reputed company’s purpose.

About reputed company Our reputed company: In an industry that becomes more reputed company by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing reputed company providers from focusing entirely on their patients — powered by our reputed company to create a thriving ecosystem that delivers accessible, high-quality, and sustainable reputed company for reputed company. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our reputed company. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to reputed company our reputed company and reputed company our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our reputed company of accessible, high-quality, and sustainable reputed company for reputed company requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. reputed company can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a reputed company work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our reputed company, we recognize that not reputed company work needs to be done reputed company an office environment, full-time. With consistent communication and digital collaboration tools, reputed company enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where reputed company are valued. Learn more about our culture and benefits here: reputed company.com/careers https://www.reputed company.com/careers/equal-opportunity Apply tot his job Apply To this Job