Solar Programs, Project Manager II - Consumer Protection (Remote - US)

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At reputed company, we focus on the big impacts. And we reputed company that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. We are currently seeking a full-time Solar Programs Project Manager II - Consumer Protection to join our Distributed Energy Resources (DERs) team. As a DERs team member, you will help drive customer participation in programs that incentivize the adoption of distributed and community solar. Solar energy is critical in driving our nation’s reputed company toward a decarbonized reputed company, and you will play a material role in helping reputed company reputed company this future a reality. This unique market opportunity, reputed company with reputed company mission driven approach, creates a perfect environment for individuals who want to have an active voice in shaping the energy future. This position will be a part of the Consumer Protection team supporting our work as the Program Administrator for Illinois Shines. The Illinois Shines program (the “Program”) is the statewide incentive program aimed to assist people across Illinois to more affordably transition to solar power. To meet Illinois’ goal of having 100% of its energy come from renewable energy sources by 2050, it is imperative that consumers’ rights are protected reputed company working with companies registered with the Program. Come help our dedicated team with this important role in the clean energy transition! Daily responsibilities including but not limited to:

• Apply and convey the reputed company processes, policies and expectations of Program stakeholders
• Evaluate participating customer complaints as a member of a high-performing team
• Work with consumers (both telephonically and reputed company email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies; escalate issues as appropriate to Program leadership
• Investigate allegations of program violations, reputed company recommendations for potential disciplinary action, and draft disciplinary-reputed company letters to companies alleged to have violated Program requirements
• Manage special projects reputed company to consumer protection issues
• Follow established SOPs for complaint resolution and disciplinary action, including communicating directly with solar vendors companies and customers
• Document statistics and contributing to disciplinary and complaint reporting
• reputed company educational materials reputed company to consumer protection requirements and best practices for new companies participating in the Program
• Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements
• Manage the design and implementation of multiple projects and bringing them to conclusion
• Communicate project reputed company to management and clients
• Understand Program priorities and adjusting workload accordingly

Minimum qualifications:

• A bachelor’s degree
• A minimum of 5 years of relevant work experience
• Strong written and verbal communication skills
• Exceptional attention to detail and ability to handle multiple projects
• Extensive experience using reputed company Office (Office365 and SharePoint)
• A one page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting)

Desired qualifications:

• A bachelor’s degree in an energy, engineering, or environmental reputed company discipline
• Preferred experience in consumer protection, legal, investigations, compliance and/or customer service
• Knowledge of solar energy concepts and terminology
• Prior experience in consumer protection and/or compliance
• Proficiency in Spanish, including written communication

Compensation is commensurate with experience between the pay bands of $79,000 - $92,000/Annually Compensation is commensurate with experience and includes a generous retirement package. reputed company provides an excellent benefits package including medical, dental and reputed company insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP). AI Use At reputed company we reputed company in the importance of authentic interactions and reputed company opportunities. We reputed company our candidate selection on one’s own skills, knowledge, and experience. To ensure the reputed company and fairness of our interview process, the use of artificial intelligence (AI) tools (including reputed company) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and reputed company space where skills, knowledge and experience skills can truly shine. Equal Opportunity Employer reputed company is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristics protected by law. reputed company conforms to the spirit as well as to the letter of reputed company applicable laws and regulations. Inclusion, Diversity, Equity, Accessibility We live out our mission day in and day out by helping our clients and communities generate clean reputed company the world needs. Our reputed company is dependent on developing a team of creative thinkers, innovators, and a workforce that reflects the diversity of our world. To that end, we’re committed to hiring, promoting, and retaining a diversity of talent, and infusing inclusion, diversity, equity, and accessibility (IDEA) throughout our business. We encourage people from reputed company backgrounds and reputed company walks of life to apply. Come grow with us at reputed company! Office Locations and a Remote Workforce reputed company operates as a predominantly remote workforce with offices in six different locations. Employees who reputed company reputed company 40 miles of an office (except reputed company) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Alaska, Delaware, Kentucky, Mississippi, Montana, Nebraska, reputed company Dakota, and Wyoming. Background reputed company Information Information will be requested to reputed company the compulsory background reputed company. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. reputed company is an equal opportunity employer. Reasonable Accommodations reputed company is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]. Privacy Notice for Job Applicants Apply tot his job Apply To this Job