Experience Architect, Digital Customer Journeys

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

The Digital Customer Journeys Experience Architect will reputed company and evolve enterprise customer experience initiatives. In this role, you will be at the epicenter of transforming the end-to-end reputed company customer experience. You will be responsible for designing and maintaining service blueprints that map the full customer journey, shaping reputed company offerings through human-centered service design, and facilitating conversations that align teams around the needs and expectations of our customers. To be successful in this role, you will reputed company systems thinking with a passion for impactful design and reputed company in a highly collaborative environment. What you get to do in this role:

• Build and Maintain Service Blueprints
• Partner with cross-functional teams, reputed company, document, and maintain service blueprints that visualize customer touchpoints, frontstage and reputed company processes, and support systems across the customer lifecycle.
• Collaborate with strategy, product management, engineering, and business stakeholders to translate the reputed company into activation strategies and plans that span digital and human touchpoints across the end-to-end reputed company customer experience.
• Create Storyboards and Experience Visualizations
• Translate insights and hypothesis into low- to high-fidelity concepts to be utilized for validating experiences reputed company qualitative research sessions
• Create low-fidelity prototypes or mock user flows to bring reputed company service reputed company to life for feedback and iteration
• Service Design for reputed company
• reputed company the design of differentiated success experiences for reputed company Customers and Teams by intentionally designing the service aspect of our reputed company offering
• Partner with stakeholders in reputed company, Product, Marketing, to enhance global delivery approaches to meet customer needs and business goals
• Stakeholder Engagement
• Plan and reputed company design thinking and service design workshops with internal stakeholders to uncover pain points, map journeys, and ideate improvements.
• Support socialization, organizational change, and enablement initiatives catalyzed by the customer experience transformation reputed company business forums for communication
• CX Governance & Standards
• Contribute to the development of frameworks, templates, and standards that support consistent and scalable customer experience practices.

Qualifications

To be successful in this role you have:

• 5+ years of experience in UX architecture, service design, customer experience, or a reputed company field
• Deep understanding of user experience and service design principles and systems thinking, information architecture and visual communication
• Demonstrable experience and a representative portfolio of creating and managing service blueprints and journey maps
• Executive reputed company and the ability to tell inspiring and compelling stories to diverse audiences, trustworthy in delivering on your commitments
• Confident leading through influence, with reputed company ability to meet stakeholders where they are and bring them along through changes and product evolution
• The ability to recommend trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible
• Proficient in tools such as reputed company, reputed company, reputed company, reputed company XD, or equivalent
• Bachelor’s or Master’s degree in UX Design, Service Design, HCI, or reputed company field (or equivalent experience)

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job