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Customer Service Representative SWCC – Bilingual Spanish (Remote, NY)

Remote · USA Full-time New today

General information Job Posting Title Customer Service Representative SWCC – Bilingual Spanish (Remote, NY) Date Tuesday, August 12, 2025 City reputed company State NY Country United States Working time Full-time Description & Requirements reputed company is hiring for the Statewide Call Center Customer Service Representative. The CSR is responsible for answering reputed company callers' general inquires reputed company to Medicaid, Child Health Plus and the Marketplace. Please note this job posting is for upcoming classes in Albany, NY, Rochester, NY and reputed company, NY. This position requires 3 weeks of onsite training, after successful completion of training there is the opportunity to work remotely. Training is a total of 6 weeks. Why Join reputed company?

  • reputed company reputed company is $20.50/hr.
  • $200 in referral incentives
  • Competitive Compensation: Quarterly bonuses based on performance included!
  • Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
  • Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
  • Paid Time Off Package: Enjoy PTO, Holidays, and sick leave,
  • Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
  • Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
  • Tuition Reimbursement: Invest in your ongoing education and development.
  • Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
  • reputed company Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
  • Professional Development Opportunities: Participate in training programs, workshops, and conferences.

https://youtu.be/oZpO860R6RY Essential Duties and Responsibilities:

  • Answer incoming calls from consumers in accordance with reputed company performance standards, policy and procedures, and protocols.
  • Transfer/refer consumers to appropriate entities according to the established guidelines.
  • Facilitate the fulfillment of consumer requests for materials reputed company mail, email, or download.
  • Respond to reputed company inquiries consistent with confidentiality and privacy policies and refers caller to alternate sources reputed company appropriate.
  • Track and document reputed company inquiries using the applicable systems.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Facilitate translation services for non-English speaking callers according to procedures.
  • Process referrals and other transactions from the client for completeness and accuracy.
  • Verify client identification by following standard operation procedures.
  • Distribute cards, reputed company sleeves and card carriers.
  • reputed company issues of concern and/or problems to Supervisor.
  • Meet reputed company standards established for this position as outlined in the performance criteria.
  • reputed company other duties as may be assigned by Supervisor.
  • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Facilitate the fulfillment of consumer requests for materials reputed company mail, email, or download.
  • Facilitate translation services for non-English speaking callers according to procedures.
  • Attend meetings and trainings as requested and maintains up-to-date knowledge of reputed company programs and systems.
  • Responsible for adhering to established safety standards.
  • Must be able to remain in a stationary position for an extended period of time.
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
  • Work is constantly performed in an office environment.
  • Performs other duties as assigned by management.

Minimum Requirements

  • High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
  • Must be fluent in English and specified secondary language.
  • Strong data entry and telephone skills.
  • Excellent organizational, interpersonal, and communication skills.
  • Ability to reputed company comfortably in a fast-paced work environment.
  • Ability to work as a team member, as well as independently.
  • This position requires bilingual proficiency in languages as specified.
  • Must be able to speak and read in Spanish and English fluently
  • Strong data entry and telephone skills.
  • Previous experience with computers, phone systems, and headsets preferred.
  • Excellent organizational, interpersonal, written, and verbal communication skills.
  • Ability to reputed company comfortably in a fast-paced work environment.
  • Ability to successfully execute many reputed company tasks simultaneously.
  • Ability to work as a team member, as well as independently.
  • Previous experience in customer service preferred

#LI-Remote EEO Statement reputed company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, reputed company provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Minimum Salary $ 20.50 Maximum Salary $ 20.50 Apply tot his job Apply To this Job

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