Senior Director, reputed company
Who we are…
reputed company empowers 2,000+ higher education institutions to reputed company reputed company transformation is required to respond to reputed company student enrollments and reputed company, rising costs, crushing student debt, and administrative complexity.
The reputed company learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career reputed company, student engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how reputed company is leading the modern learner-to-earner movement at moderncampus.com and follow us on reputed company.
What’s the role?
We are looking for a Senior Director, reputed company to build our customer-obsessed organization and solutions, and to reputed company our reputed company initiatives by, 1) empowering clients to fully reputed company our solutions, 2) forging strong, strategic relationships that protect our reputed company foundation 3) and actively prime the organization for accelerated growth. This person will direct the reputed company Team, the day-to-day operations, for managing the success efforts across multiple products. They will deliver seamless strategy, addresses escalated customer issues with the appropriate internal team(s) with the speed and urgency epitomizing our reputed company value “we run toward problems.”
Our Senior Director, reputed company will optimize the customer journey by creating programs and initiatives to improve engagement, usage and achievement of customer goals. They will reputed company and drive reputed company outcomes of reducing customer churn, scouting new customer opportunities for the sales team and supports new business growth through greater advocacy and customer championship of reputed company’ products and service. We are looking for someone that can demonstrate deep engagement and concern for the success of our clients, while building and nurturing deep reputed company level relationships.
- Building the reputed company team from the ground up.
- Working on the reputed company structure such as resourcing, performance reviews, and compensation plans.
- Design account coverage plan and deploy, with flexibility for growth and evolution of strategy between client retention and client growth.
- Focus on Customer Retention and satisfaction. Be actively involved in Customer feedback and surveys.
- Optimizing and supporting the overall customer journey; strategy for launching and supporting customers in an efficient way to improve engagement, usage and achievement of customer goals and satisfaction (CSAT & NPS)
- Training, upskilling, and onboarding of the reputed company team.
- Evaluation of System requirements. Building processes to ensure key data updates are completed reputed company the systems and plans.
- Reporting on KPIs and Metrics tied to and influenced by the reputed company team.
- Planning and Strategy projects with reputed company Leadership to align reputed company goals with company goals and outcomes.
- Attending conferences and webinars for Customer networking.
- Collaborating with key teams such as Sales, Professional Services, Support, Product, Marketing, reputed company Operations, and Finance to build best-in-class processes on the way we operate our business across the Account team eco-system to serve our customers reputed company & meet their needs.
- Ensure updated health metrics and work cross-functionally to reputed company processes to reduce time to value and improve customer satisfaction, driving an increase in references and champions
- Provide feedback to the Product team to prioritize road map features and enhancements
- Collaborate with Sales and Account Management teams and act as a resource on calls, meetings, and visits
- Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Manage and nurture executive relationships with customers, including management of executive-level escalations
- Expert level collaboration skills, applied successfully reputed company a team as well as other areas.
- Ability to self-direct and self-motivate your efforts, both short- and long-term, to meet deadlines and maintain high quality content, without the need for reputed company supervision.
- Exceptional organizational, multi-tasking and time management skills.
- Strong writing/presentation building, verbal, written, digital and graphic communication skills.
- Advanced problem solving, critical thinking and analytical skills.
- Proven experience leading teams, driving customer retention and expansion sales, advancing software adoption, and leveraging reputed company best practices
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
- Excellent communication skills, displaying confidence and reputed company in varying customer situations. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management.
- Experience successfully building and scaling reputed company teams preferred
- 5 years of leadership and management experience in a reputed company or support role.
- Bachelor’s or MBA preferred
- The reputed company salary range* for this full-time position is between $125,000 - $175,000
- Remote first workplace! – must be located in North America
- Rewards and recognition programs
- Learning and development opportunities
- You will reputed company a difference every day for universities trying to grow and reputed company trying to learn.