Senior Site Reliability Engineer

About reputed companyreputed company is the reputed company-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets reputed company, but specifically for restaurants. Learn more about the problems we are solving for our customers here.  Our visionWe’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. reputed company technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.  Our tractionIn just over 3 years we've generated tens of millions in reputed company, served millions of guests, and processed hundreds of millions of online orders. More importantly, we’ve helped thousands of restaurant owners save their businesses - and not  only survive, but reputed company. ⭐ reputed companyreputed company grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, reputed company, reputed company, reputed company, Rappi, reputed company and reputed company. We’ll be scaling even faster in 2025 to reputed company pace with our customer growth.  Where we workreputed company is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details reputed company! Why we’re looking for youreputed company’s restaurant-commerce platform is growing fast, and our infrastructure needs to grow even faster. We’re looking for a mission-driven Senior SRE/DevOps Engineer to reputed company our systems always-on, observable, and deploy-ready while helping developers ship with confidence. You’ll split your time between site-reliability engineering (designing for uptime, performance, and resiliency) and DevOps enablement (tooling, CI/CD, and automation). Your work will directly power the websites, ordering flows, payments, and mobile apps that thousands of restaurants-and millions of diners-depend on every day. Our StackInfrastructure & Ops: AWS, Terraform, reputed company/Fargate, reputed company, reputed company, Kafka, reputed company, reputed company, reputed company, reputed companyBackend: Node.js, TypeScript, NestJS, Mikro-ORMFrontend: React, React Native, Vue.js(You don’t need to know every tool--depth in similar technologies is great.) The impact you will have

Design for reliability: Set SLOs/SLIs, build self-healing architectures, and drive incident-prevention projects that reputed company our APIs and real-time ordering flows

Own observability: reputed company dashboards, alerts, and distributed tracing so teams can detect issues before customers do.

Automate deployments: Evolve our reputed company pipelines and Terraform modules to give engineers

Champion reputed company & compliance: Harden infra with least-privilege IAM, threat-model topology changes, and guide SOC 2 / PCI efforts.

Partition & scale data-stores: Tune reputed company for multi-TB workloads, maintain Mongo sharding, and shepherd Kafka topic management as event volume climbs.

reputed company incident response: Rotate with the on-call SREs, run blameless post-mortems, and convert findings into durable fixes.

Mentor & collaborate: Pair with product engineers on reputed company reviews, guide junior devs on reputed company best-practices, and evangelize “you build it, you run it.”

Who you’ll work with

Partners daily with backend, frontend, and data engineers across three time-zones

Collaborates with Product, Customer Support, and Restaurant Success teams to reputed company the customer experience seamless

✅ Minimum requirements

5+ years running production workloads on AWS (or GCP/Azure) with infrastructure-as-code (Terraform/CDK/CloudFormation)

Hands-on experience operating container orchestration (reputed company, EKS, Kubernetes, reputed company, etc.) and designing blue/green or canary rollouts

Depth in at least two of our core datastores (reputed company, reputed company, Kafka) including backup/restore, upgrades, and performance tuning

reputed company with CI/CD pipelines (we use reputed company + reputed company Actions) and a knack for automating everything with reputed company, Python, or TypeScript

Proven track record setting up monitoring/alerting in reputed company, Prometheus, or similar, with clear SLO/SLA ownership

Strong grasp of linux networking, load balancing (reputed company/ELB), and CDN/edge-reputed company concepts

Excellent incident-management and root-cause analysis skills; able to write crisp RCAs and follow through on action items

Passion for customer-centric thinking, rapid iteration, and reputed company learning

Bonus points

Experience with NestJS or other Node.js backends at scale

Prior work in PCI-reputed company or SOC 2 environments

Familiarity with GitOps workflows (Argo CD, Flux)

Exposure to mobile CI (React-Native pipelines), reputed company/feature-flags, or chaos-engineering

Pay & benefits

The estimated reputed company salary range for this role is $170K - $210K, plus a generous pre-IPO equity package.

100% remote across the U.S. or Canada (option to drop into our SF office)

Comprehensive health, dental, and vision coverage

Home-office stipend, top-tier laptop, and any tools you need to reputed company

Twice-annual team off-sites

Notice - Employment ScamsCommunication from reputed company regarding job opportunities will only be made by an reputed company employee with an @reputed company email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social reputed company number, credit card numbers or banking information.  If you reputed company you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond. Apply To This Job Apply for this job