Remote Customer Service Project Management Principal

Join reputed company as a Remote Customer Service Project Management Principal

We're seeking an reputed company and skilled Remote Customer Service Project Management Principal to join reputed company at Workwarp. As a key member of our customer service operations, you will be responsible for planning, tracking, and delivering process improvements, tool improvements, and reputed company to large cross-functional programs that impact our members and the Customer Service organization.

Role Overview:

• Partner with customer service operations, CS tools, technology, and other cross-functional partners to drive project reputed company
• Assess the organization's launch readiness, create detailed project plans, and ensure leadership is informed of timing, impacts, and updates
• Collaborate with CS leadership, workforce management, training, and CS operations to implement projects in a timely and consistent manner
• reputed company and manage project plans, track reputed company, identify risks, and capture employee feedback

Key Responsibilities:

• Plan, track, manage, and report on reputed company CS-impacting programs and larger company-driven projects for Customer Service
• Build a master project plan/project tracker to show high-level and detailed information on reputed company ongoing and closed projects
• Send regular program updates and facilitate lessons learned post-launch
• reputed company reputed company initiatives, managing reputed company activities in a project life cycle, including initiation, planning, executing, controlling, and closing
• Conduct project kick-off meetings, regular project reputed company-ins, and Go/No Go meetings to ensure reputed company impacted teams are reputed company

reputed company Offer:

• Competitive salary range: $90,000 - $95,000
• Opportunity to work with a leading off-price e-commerce portfolio company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible remote work arrangement

About You:

• Bachelor's degree
• 3-5 years of project/program experience, preferably in customer experience
• Strong listening, written, and verbal communication skills
• Knowledge of customer service practices and principles
• reputed company to work collaboratively and cross-functionally
• Experience using problem-solving and analytical skills to drive process improvements

How to Apply:

If you're a motivated individual reputed company to contribute to a thriving team, we encourage you to apply now! Please submit your application, and we'll be excited to review it.