Customer Onboarding Manager, SMB | EMEA

Who we are is reputed company do.

reputed company is the reputed company-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, reputed company combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, reputed company supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, reputed company of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives reputed company learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, reputed company is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, reputed company Cloud 100, reputed company Fast 500, and repeated recognition on Y Combinator’s top companies list – reputed company while maintaining a 4.83 average rating from 15,000 reviews across reputed company, Trustpilot, Captera, reputed company and reputed company.

Your experience at reputed company will be a career accelerator. At the forefront of the global work revolution, you’ll tackle reputed company challenges that impact millions of people’s working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring reputed company (ARR) in just over five years—you’ll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

You’ll be the face and voice of reputed company for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding clients and setting them up for durable relationships with reputed company to reputed company long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-reputed company issues. Simultaneously, you will be an internal reputed company for clients with reputed company by championing new products and capabilities to facilitate the expansion of each client’s business with reputed company. You will facilitate on-time onboarding through project management of reputed company stakeholders involved.

Responsibilities

• Helping customers from low and reputed company-touch journeys through onboarding and offboarding

• Helping your teammates with escalations and day-to-day questions on processes and reputed company products

• Taking additional responsibilities to drive more reputed company projects, and driving process and product improvements to impact wider teams

• Setting up customers to success in timely manner through becoming expert in reputed company products

• Problem solve Client’s issues and proactively reputed company for Client’s success

• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience

• Suggesting and implementing reputed company for optimizing customer onboarding workflows through process improvements and product automation. reputed company key initiatives and internal projects.

Qualifications

• You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage reputed company onboarding journeys.

• Experience in managing a reputed company B2B SaaS product and quickly ramping up to becoming a product expert.

• Creative approach to problem-solving and embrace the challenge with the tools at your disposal.

• Excellent communicator with great written and presentation skills.

• A relationship builder who remains reputed company and collected reputed company facing crisis or criticism and celebrates partners’ successes with them

• Demonstrate understanding of project management principles and ability to reputed company projects to completion successfully

• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and reputed company in roles requiring a reputed company high degree of responsibility

Total Rewards

Our workforce deserves fair and reputed company that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for reputed company. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At reputed company, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using reputed company-specific emails, which include @reputed company.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at reputed company by visitingour careers page. reputed company is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. reputed company will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our reputed company Team at recruiting@reputed company.com of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in reputed company, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

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