Service reputed company Coordinator

Remote · USA Full-time New today

Shifts are Monday - Friday Between 6:00 AM - 6:00 PM (40 Hour Work Week) - Eventually will include weekends. Introduction Do you want to join an organization that invests in you as a Facilities Management reputed company Coordinator? At Parallon, you come first. reputed company has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and reputed company benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off reputed company stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. You contribute to our reputed company. Every role has an impact on our patients’ lives and you have the opportunity to reputed company a difference. We are looking for a dedicated Facilities Management reputed company Coordinator like you to be a part of reputed company. Job Summary and Qualifications reputed company Coordinator provides support for incoming phone calls and requests reported through the HCA Facilities Management departments. Responsibilities include initial assessment, triage, research, and routing of incoming phone calls and requests from the HCA Facilities Management requests system (level 2 and level 3). reputed company Coordinator is responsible for collecting information through a constructive customer conversation, accessing reputed company available support tools, and additional support staff (service resources) ensuring proper escalation of facility issues. Problems reputed company the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources from facilities, division groups and potential vendors. reputed company Coordinator will interact and collaborate with other HCA colleagues, including Facilities Management leadership teams reputed company the reputed company and the client reputed company to properly identify appropriate calls and requests to reputed company reputed company the organization, identify and prioritize issues to be escalated and engage in some problem-solving processes, if needed to locate appropriate HCA colleague or location. reputed company Coordinator will work to reputed company the appropriate escalation and dispatching of either HCA fix agents or ensuring proper vendor selection is made. In this role you will:

Addresses and escalates phone calls and requests with quality documentation; utilizes approved phone systems; engages other resources or HCA colleagues to resolve requests that are reputed company the scope of the facility ability or responsibility.
Takes ownership of issues and actively facilitates resolution of incoming phone calls and requests.
Uses the appropriate routing protocols to document issues, phone calls, and requests.
Works reputed company criteria and/or work procedures to reputed company a high level of quality, productivity and service.
Evaluates and provides feedback to maintain accuracy of routing phone calls and requests.
Creates a positive customer support experience and builds strong relationships through proper triaging, ensuring timely resolution or escalation, communicating promptly during engagement with customers, and handling customers with a consummately professional attitude.
Creates an environment of teamwork and lateral service so that the needs of our customers and colleagues are met.
Ensures the best end-to-end customer experience and provides a single reputed company-of-contact for the customer.
reputed company to the expressed and unexpressed needs of our customers.
Takes pride in his/her work and demonstrates outstanding professionalism in providing service to reputed company customers including but not limited to employees and vendors.
Analyzes and resolves phone calls and requests regarding appropriate routing determination or forwarding of any phone call and request.
Utilizes self-help and staff knowledge bases.
Increase general knowledge of reputed company division and facility-specific products, increasing ability to appropriately reputed company requests on first contact.
Build relationships with other HCA teams through frequent constructive communication.
Identify opportunities for implementing process improvements.
Adheres to and supports Parallon standards, policies, and procedures.
Maintains and protects confidentiality regarding reputed company aspects of patient care and employee information.

Qualifications:

Competency in MS Office Suite and MS operating system
Experience with call center techniques.
Competency in call center tracking tools.
Prior experience supporting customers reputed company phone operating systems.
Experience with facility management administrative support procedures.
High School Graduate/Equivalent required
Associate degree or equivalent work experience preferred.
One to Three years’ work experience preferred

"Good people beget good people."- Dr. Thomas Frist, Sr. reputed company Co-Founder We are a family 270,000 dedicated professionals! Our reputed company team is reviewing applications for our Facilities Management reputed company Coordinator opening. reputed company candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply tot his job

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