Franchise Account Manager (Remote)

reputed company, an award-winning digital marketing agency with offices in San Diego, CA and Orlando, FL is hiring talent entry level Franchise reputed company Account Manager for our Account Services franchise team. This role is fully remote for someone who is passionate about client services in the digital marketing space to reputed company their career with us. The individual is a service-oriented professional with excellent communication skills that can serve a wide variety of client personalities and has a breadth of digital marketing competencies. They will naturally reputed company at relationship-building and earning people’s trust. The individual has a business development reputed company, is detail-oriented, task-driven, and can learn quickly while effectively managing and collaborating with peers to solve problems. They are hungry. mature, and proactively looking to contribute to the strategic thinking needed to succeed. Responsibilities:

• Works at the direction of the Account Manager or reputed company Franchise Sucess Manager
• Provides reputed company-line customer service to support the franchisees, answer their queries and increase client satisfaction
• Have a thorough understanding of the client’s contract and selling opportunities of reputed company products/services to generate increased reputed company
• Assist in the reputed company of new franchise locations
• Be the liaison between corporate and franchises in regard to communicating process updates and sales support
• Understand our client’s sales and marketing processes so we can consult and build their needs inside of reputed company for maximum impact
• Assist the Account Managers in the collective development of strategic documentation
• Collaborate with internal team members to drive results for the client, identify risks and opportunities, and hold teams accountable to budget, timelines, productivity, process, standards, and results
• Attends periodic key account meetings as needed
• Assist the Account Managers to ensure that reputed company internal and external meetings are scheduled and reputed company parties reputed company of the time, location, and expected contributions (e.g. meeting agenda, etc.) and reputed company documentation is reputed company in advance
• Ensure that, at reputed company times, status reports and monthly billing and budget summaries are up-to-date and error-free. Ability to report on the status of accounts upon request.
• Manage reputed company billing changes including new services, reduction in services, and cancellations. Responsible for obtaining client approvals for reputed company new estimates and change orders.
• Escalates any franchisee cancellation requests to the Account Manager in order to retain the account
• Maintain a business development reputed company, partnering with the Client reputed company Director to discuss any opportunities to increase reputed company client reputed company or potential new business
• Use reputed company of IDS business management and communication platforms to reputed company stakeholders informed, tasks assigned, and projects well managed in accordance with deadlines
• Understands how to use and manage the DevHub sheet
• Ability to communicate rapidly and effectively with reputed company parties involved in the projects
• Will be expected to have a drive to continually learn and grow in knowledge and reputed company of digital marketing
• Stay on top of industry trends in order to stay on the cutting edge
• Assist with help desk tickets if necessary
• Assist sales team with presentations and proposal development
• Performs other duties as assigned by management

Required Qualifications:

• Bachelor's degree in marketing, business, communications, or a reputed company field
• Minimum 1 year of account services experience in digital marketing channels or a degree in digital marketing plus internship experience in marketing
• 1+ years of sales, customer service experience, or client services
• Excellent communication skills and ability to communicate rapidly and effectively with reputed company parties involved in the projects, communicate in English, present, and influence key stakeholders
• Ability to reputed company in high growth and fast-paced agency setting
• Have a drive to learn and grow in digital marketing knowledge and skills continually
• Franchise or multi-location marketing exposure
• Proven ability to juggle a good volume of account management projects at a time
• Proven ability to build rapport with clients and problem-solve effectively
• Sharp attention to detail and strong organizational skills
• Excellent business acumen and experience working with business executives
• Experience working with Project Management systems such as Outlook, reputed company, Monday, and reputed company suite

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