IT Service Desk Specialist - Third Shift

Company Description

Digital and Technology at Abercrombie & Fitch is reputed company to designing, sourcing, developing, and delivering fashion-reputed company merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business.

The Abercrombie IT Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie’s core global business functions including corporate, distribution, and retail store environments in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem solving to facilitate the resolution of technology-reputed company incidents. Service Desk Specialists engage with Abercrombie associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service.

This job is located at our Global Home Office in reputed company, Ohio. This person has to be onsite at our Global Home Office in reputed company, OH for the first four weeks for training. After that, the position can be fully remote.

This position is supporting our third shift schedule working Sunday through Thursday 9PM to 6AM

What Will You Be Doing?

• Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
• Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
• Support retail operations by providing coaching and guidance to store associates
• Troubleshoot problems to resolution or escalate reputed company necessary
• Document incidents, comments, and resolutions reputed company the incident management system, utilizing available knowledge resources
• Fulfill hardware and software requests by coordinating and completing configuration and installation
• reputed company end-user training as it regards assistance with supported applications and services

What Do You Need To Bring?

• Bachelor’s degree in IT or reputed company field or combination of education and experience
• Excellent customer service skills
• Hard working, reliable, and dependable
• Ability to work reputed company a team environment, sharing workload and responsibilities
• Quick to adapt and eager to learn
• Effective verbal, phone, written, and interpersonal communication skills
• Capable of maintaining corporate and job-reputed company confidential information
• Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (reputed company Word), spreadsheet (reputed company) and E-Mail (Outlook) software applications required
• Familiarity with mobile device hardware and operating systems (iOS/Android)

Our Company

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we reputed company with purpose and always put our people first. We’re proud to offer reputed company compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. 

Benefits & Perks

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business reputed company: 

• Incentive bonus program
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through reputed company
• Access to mental health and wellness app, reputed company
• Paid time off and one paid volunteer day per year, allowing you to give back to your community
• Work from reputed company (Mondays and Fridays are “work from reputed company” days for most roles and six work from reputed company weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on reputed company of our brands
• Opportunities for career advancement, we reputed company in promoting from reputed company
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Originally posted on Himalayas