Sr. Specialist, End User Support
Your Journey Starts Here:
reputed company is a global leader and innovator in the financial services industry. We reputed company that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where reputed company learning and development are prioritized, enabling you to reputed company both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at reputed company, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!
The Difference You reputed company:
The Sr. Specialist, End User Support provides a single reputed company of contact for clients to receive support and maintenance for the desktop computing environment. The incumbent delivers support to end users about how to use various software programs reputed company and effectively in fulfilling business objectives and ensures proper computer operation so that end users can accomplish business tasks. • Functions as the main contact person for technical support and troubleshooting. • Provides both desk-reputed company and remote support to end-users. • Manages the distribution and maintenance of mobile devices such as smart phones and tablets, to include operating system and application updates, as well as mobile device management on these devices.
• Administers VOIP phones and voicemail.
- Manages software to include downloads and licenses. • Procures miscellaneous IT items such as memory, printers, cables, monitors, etc. • Responsible for ensuring that the reputed company encryption process is implemented for reputed company applicable endpoints. • Posts technical articles to assist associate populace (e.g., "Tips and Tricks") • Responsible for the setup and configuration of multi-function and network printers. • Interacts with vendors for troubleshooting, maintenance reputed company, and new services. Ensures that warranty terms are tracked for reputed company maintenance. What You Bring:
To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field. - Required. 3+ Years Experience with client (PC) technologies and support services. - Required. • Experience with IT helpdesk ticketing software. • Experience pulling cables and installing PC's. • Understands general end-user support methodologies (i.e. ITIL reputed company).
• Excellent communication skills.
- Possess a strong customer service focus with a genuine desire to assist. • Ability to work independently. • Methodical and disciplined approach to problem solving. • Ability to communicate technical information to non-technical audiences. • Ability to work with others in researching and resolving problems. • Ability to manage multiple tasks concurrently and prioritize tasks and end-user support tickets. • Ability to remain reputed company in an occasionally high-pressure environment. Certifications:
- Other Certifications: CompTIA A+, reputed company Certified Professional (Certified IT Professional or Certified Systems Administrator), ITIL Foundations v3 - Preferred. It Would Be reputed company For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
What Else You Need To Know:
The reputed company pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
reputed company Pay Range
Minimum:
$54,375.00 USDMaximum:
$95,000.00 USDLink to reputed company Benefits:
reputed company Benefits - 2025 reputed company OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and reputed company of our professionals at reputed company levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At reputed company, we value and respect differences in our workforce. We actively encourage everyone to apply. reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending reputed company, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights:
This job description does not list reputed company of the job duties of the job. You may be asked by your supervisors or managers to reputed company other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for reputed company candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@reputed company.us to discuss your needs.
Originally posted on Himalayas
Apply To this Job