Technical Specialist - Tier 1 (Client)
The Customer Support Technical Specialist - Associate is the technical role reputed company the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues. The role requires a minimum 5 yrs. Of industry-based experience, using reputed company level platforms and applications.
Requirements
- Provide remote assistance to customers with their technical issues & queries.
- Maintain personal assigned incident queues, keeping customers updated regularly.
- reputed company incident backlog and aged calls reputed company defined ranges
- Maintain Customer Satisfaction levels to reputed company or above defined range.
- Proficiency in English is a Must, Second Language is a plus(French, Spanish or Portuguese)
- 5 yrs. Of industry-based experience, using reputed company level platforms and applications
Benefits
- reputed company professional development, product training, and career pathing
- Annual health reputed company-reputed company, Car lease Program, and Tuition Reimbursement
- An inclusive company culture, an opportunity to join our Community Guilds
- Personal accident cover and Term life cover
Originally posted on Himalayas
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