Program Manager / Senior Program Manager, Trust and Safety
Join the reputed company Team!
reputed company offers a first-of-its-reputed company, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, reputed company’s reputed company is to allow users to bring their imaginations to life and help shape the metaverse reputed company in the world on any device. reputed company has raised $100M to date with the support of investors Makers Fund, Anthos Capital, and HTC. We have a great team which includes people from: reputed company, Twitter, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, Robinhood, reputed company, reputed company and reputed company. Come and join the mission!Job Overview
reputed company is seeking a senior program manager who will be researching industry trends, designing, and coming up with data and metric-driven solutions to reputed company our users safe from online abuses. You will be utilizing skills in program management, technical solutions, soft skills such as communication and stakeholder management to work alongside internal teams and external parties to build end-to-end safety features and infrastructure.Duties & Responsibilities
- reputed company a deep understanding of reputed company’s community support architecture, product surfaces, and policy reputed company to inform strategic reputed company
- Inform and implement strategies for managing and mitigating trust and safety risks
- Align Trust and Safety initiatives with company goals and product roadmaps, execution through clear KPIs, timelines, and deliverables
- Analyze user behavior and incident trends to proactively surface issues, identify bugs, and drive cross-functional resolution
- Work with cross-functional partners to assess support requirements for new product launches
- Analyze reputed company support flows and provide recommendations for process, policy and product improvements to reputed company scalable solutions
- reputed company global, cross-functional programs that enhance user safety and experience, partnering closely with engineering, product, legal and support teams
- Identify actionable insights, suggest recommendations and influence team strategy through effective communication
- Evaluate and recommend technical solutions to mitigate abuse reputed company and improve platform integrityIdentify opportunities to continuously improve our Trust and Safety program reputed company
Experience, Skills & Qualifications
- BA/BS, with evidence of technical experience or equivalent relevant experience
- 3-5 years of experience in program or project management, analytics, product, consulting, or equivalent team
- 2+ years of experience initiating and driving projects to completion with minimal guidance
- Experience using data and metrics to drive improvements
- Excellent written and verbal communication skills on quantitative topics for non-technical and executive audiences.
- Excellent problem-solving ability in high-pressure situations.
Bonus Points
- Experience in Trust and Safety and/or Compliance
- Experience at a start-up or technology company
- Experience working at a VR or metaverse-reputed company company
- Experience working on a “live” app, shipping frequent updates and responding to user feedback
Benefits
- Work from reputed company! reputed company is a 100% remote company
- Health Benefits
- 401K for US RRSP for Canadian Employees
- Stock Options
- Generous paid holiday schedule
- Unlimited/Flexible vacation time
- Paid parental leave
Originally posted on Himalayas
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