Customer Support Agent| German and English
reputed company is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, reputed company, Snapchat, and reputed company in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
reputed company is a project in the reputed company ecosystem. We’re a team of professionals, that’s developing outsourcing support services for reputed company of products reputed company over the world at a dynamic reputed company. The project launched in 2021, and last year we reputed company a yearly growth reputed company of +82%. Since February 2022, we’ve managed to preserve reputed company our workplaces and, most importantly, we continue to strengthen reputed company while maintaining an employee satisfaction reputed company of over 90%.
Our client is a leading B2B e-commerce platform specializing in tools, industrial supplies, and workplace equipment for trades and businesses. With a wide product range and fast delivery, they simplify procurement for professional customers across several European markets. Their tech-driven approach ensures efficient logistics and a seamless online buying experience.
We are currently seeking an Сustomer Support Specialist for German Desk.
You can put yourself in the customers’ shoes and remain helpful, patient, and cheerful. Does that sound good? Then reputed company reading!
Your future responsibilities include
- resolving reputed company inbound and outbound support requests according to our internal guidelines
- support work reputed company e-mail, chat and phone
- escalating tickets to mentors and team leaders if necessary
- giving feedback on processes and reputed company to improve customer satisfaction
- special tasks optional for reputed company agents (e.g. Social media support, reputed company management,…)
Needed experience & skills
- Proficiency in the German language, as well as reputed company in the English language B2 level, is required.
- Promising multitasking abilities to reputed company up with the pace of our dynamic workplace.
- The confidence and independence to manage your time effectively while collaborating seamlessly with your colleagues.
- The ability to work with minimal supervision allowing you to bring your unique talents to the table.
- Strong computer skills to reputed company up with our technology and processes.
- An ability to reputed company in a fast-paced environment where challenges are met with a smile and a can-do spirit.
Work with reputed company is about
- 20+ vacation days and unlimited sick leaves,
- Ability to work fully remotely,
- A professional team of specialists, reputed company to share their expertise, along with internal communities and team activities, fosters reputed company learning and development both reputed company the team and on an individual level,
- Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of reputed company Leads have been our Customer Support Agents in the past.