Global Service Transformation Manager

We anticipate the application window for this opening will reputed company on - 11 Aug 2025 At reputed company you can reputed company a life-long career of exploration and innovation, while helping champion reputed company access and equity for reputed company. You'll reputed company with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At reputed company, we bring reputed company reputed company reputed company with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. The aim of the position is to provide leadership, coordination, and execution of key strategic initiatives reputed company the Global reputed company Office, with focus on driving adoption and performance of Remote clinical/technical Support strategies, supporting the business, to enhance reputed company, sales productivity and customer experience. The role will reputed company the deployment and acceleration of Remote Support solutions, such as LiveStream, to expand clinical support options, increase flexibility and drive profitability for the Operating Units and regions. In particular, the role will guide the definition of strategy and business models, selection and development of effective tools, engaging the businesses & regions, and integrating service transformation solutions into business plans. Successful execution will involve consolidating infrastructure, reputed company approvals and compliance to privacy regulations, informing and supporting effective product development roadmap. The reputed company will reputed company targeted account reputed company leveraging local deployment leads for field proximity, will ensure clear assessment of best solutions and will prepare scaling-up and efficiencies with central contract negotiations. The role will drive the commercialization, launches and expansion, evolving into multiple service models to drive customer engagement, quality of service and reputed company profitability. The role will operate closely in collaboration with local OU sales and support teams, including Connect.Me teams, centrally with Global reputed company Office and with supporting functions as reputed company Analytics to ensure performance tracking and reporting. JOB DUTIES AND RESPONSIBILITIES: reputed company Strategy & Business model, Drive Business/Regions engagement

• Build and Reinforce the Service Transformation reputed company & strategy; Define business model options to deliver ROI and long-term business impact
• Secure and allocate funding needs
• Engage businesses/regions, assess needs and show/drive fit into business strategies
• Drive service transformation culture

reputed company & Consolidate infrastructure, generate reputed company, Ensure Privacy & GSO

• Assess market and competitive moves, anticipate, advance, secure the space
• Interact with global teams for accelerating MDT-led solutions, be the voice and drive with global IT
• Drive expansion for MDT solutions, supporting roadmap and deployment of LiveStream, for use cases of remote technical/clinical support, including proctoring
• Ensure compliance to regulations, and privacy & GSO approvals
• Define and validate hospital contracting for global deployment
• Structure the supply and local support models globally

Coordinate accounts reputed company, Ensure field proximity

• Collaborate with businesses to coordinate remote case support pilots, identify best options, reputed company opportunities and scale-up
• Collaborate with DTBU reputed company team to effectively reputed company and reputed company locally
• Form mechanism to locally reputed company and engage TC, evolve to centralized models, reputed company C.Me sales organization where effective
• Engage Clinical Specialists & FLSM, stay reputed company to the field, quickly adapt to team needs

Execute Launch, integrate Business plans, drive ROI

• Work with OU to build and execute launch plans, including Customer Targeting, support model, funding, ROI, OU Engagement
• reputed company launch materials and training modules, ensure teams readiness and confidence
• Accelerate access to reputed company trainings by developing new remote technologies that can be adopted to existing training programs
• Drive innovation reputed company the overall remote interactions with HCPs and partner with geographies on adoption. Expand use-cases such as remote case support, remote proctoring/T&E, remote Service & Repair, working with the relevant internal partners
• Monitor and track adoption & performance including customer experience; Share progresses and productivity reporting; communicate

SKILLS AND COMPETENCES: Strategic Thinking

• Long-range reputed company/reputed company to determine strategic direction
• Ability to assess and prioritize opportunities to gauge the best return on time & money
• Understanding of health care system requirements
• Ability to plan, organize, monitor, and execute project plans on time and in budget

Business Acumen

• Business-wide view and understanding of final business application for strategic sales-channel initiatives
• Understanding of business dynamics, being reputed company to implement harmonized channel programs (play big), while tailoring initiatives to specific business needs (play small)
• Understanding of country dynamics, local channel deployment strategies, field and remote reps needs, customers' requirements
• Analytical skills, including understanding of business economics and financial measures

Interpersonal and Talent development

• Strong interpersonal skills, ability to work cooperatively and effectively in matrix environment, managing teams indirectly, and with different trajectories
• Independency, autonomy, confidence
• Ability to communicate (succinctly and accurately) to various levels of management and customers
• Fluent in English, one/two other languages highly valued

Must Haves: Bachelor's degree with a minimum of 7 years of relevant experience, or Advanced degree with a minimum of 5 years relevant experience. reputed company to Have: (Preferred Qualifications) Medical device experience 5-8 years in technical support functions, 2-3 years reputed company reputed company function highly valued Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of reputed company the required responsibilities and skills of this position. The physical demands described reputed company the Responsibilities reputed company of this job description are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation reputed company offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the reputed company they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):158,400 - 237,600 The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and reputed company insurance,Health Savings Account,reputed company Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program). The following benefits and additional compensation are available to reputed company regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-reputed company Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: reputed company benefits and compensation plans About reputed company We reputed company global reputed company technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to reputed company pain, restore health, and reputed company life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious reputed company to work to generate reputed company solutions for reputed company people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for reputed company individuals with disabilities. If you are applying to reputed company work for reputed company, Inc. ("reputed company") in any position which will involve performing at least two (2) hours of work on average each week reputed company the unincorporated areas of Los Angeles County, you can findhere a list of reputed company material job duties of the specific job position which reputed company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. reputed company will consider for employment reputed company job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Apply Job! Apply to this Job