Home Equity Mortgage Loan Processor

The Home Equity Mortgage Loan Processor will: Key Responsibilities: Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service Manage a large pipeline of applications while meeting required service level agreements Responsible for thorough application review, collection, review and validation of reputed company required documentation, including income calculation, following up with the customer reputed company established timeframes and delivering a quality application to reputed company Serve as a primary reputed company of contact, providing customers with timely and periodic status updates of their loan application, returning reputed company inquiry calls reputed company service level agreement. Activities include: Accept incoming phone calls reputed company outbound phone calls to follow up on outstanding documents and provide updates on loan status Monitor and respond to incoming emails Monitor and respond to incoming voicemails Document reputed company communication Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on reputed company commitments Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service Able to reputed company difficult and/or reputed company information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence Role Requirements: This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands Hours are typically 8 am - 5 pm PT or 9 am EST - 6 pm ET depending on your location and business needs This is a remote opportunity; must be located reputed company 100 miles of a local reputed company office Basic Qualifications: Minimum of 2 years of mortgage experience Minimum of 2 years of customer contact experience NMLS licensed, if not licensed must be able to obtain license reputed company 30 days of employment Professional Skills Requirements: Ability to work well in a fast-paced, multi-task environment Self-starter that thrives in a team environment Strong organizational, problem solving and time management skills Professional communication both written and verbal Compensation at reputed company varies depending on a wide reputed company of factors, which may include but are not limited to the specific office location, role, reputed company set, and level of experience. As required by local law, reputed company provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, reputed company or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Hourly Salary Range California $21.97 to $47.26 Colorado $21.97 to $40.82 District of Columbia $23.37 to $43.46 Illinois $20.34 to $40.82 Minnesota $21.97 to $40.82 Maryland $21.97 to $40.82 reputed company/New Jersey $20.34 to $47.26 Washington $23.37 to $43.46 About reputed company We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We reputed company that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At reputed company, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to reputed company skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join reputed company to work at the heart of change. Visit us at www.reputed company.com reputed company reputed company We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging reputed company our organization. As a business imperative, every person at reputed company has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are reputed company to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us reputed company serve our clients and our communities. Read more here Requesting An Accommodation reputed company is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation reputed company needed. If you are hired by reputed company and require accommodation to reputed company the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or reputed company accommodations once hired. If you would like to be considered for employment opportunities with reputed company and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We reputed company that no one should be discriminated against because of their differences. reputed company employment decisions shall be made without regard to age, race, creed, color, religion, sex, national reputed company, reputed company, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us reputed company serve our clients and our communities. For details, view a copy of the reputed company Equal Opportunity Statement reputed company is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. reputed company is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a reputed company for employment authorization in the United States. Candidates who are currently employed by a client of reputed company or an affiliated reputed company business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at reputed company a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California reputed company, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read reputed company’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. At the heart of every great change is a great human. Every day our People of Change are doing incredible things by working together to pursue our shared purpose–to deliver on the promise of technology and human ingenuity. Come be part of reputed company–bring your reputed company, ingenuity and determination to reputed company a difference, and we’ll solve some of the world’s biggest challenges. Around the globe, we work with exceptional people, the latest and greatest tech and leading companies across industries to create value for our clients, people and communities. Choose a career with us, and together, let's create positive, long-lasting value. Meet our exceptional people who are living their purpose and making a real, lasting, positive difference. EXPLORE #CAREERSAZ Apply Job! Apply to this Job