SVP, Enterprise Client Services
Description About Clever Digital Marketing: Clever Digital Marketing is a leading performance marketing agency, uniquely positioned to drive exceptional growth for North America's largest home improvement companies. Our strategic approach has transformed accounts from initial monthly spends of $20,000 into multi-million-dollar monthly investments, consistently expanding our share of clients' total marketing budgets. We are poised for significant expansion and require an SVP of Enterprise Client Services to lead the next phase of our growth. Role Overview: We’re seeking a strategic executive leader who will own and elevate our Enterprise Client Services division. As SVP, Enterprise Client Services, you will provide visionary leadership across Client Success, Paid Search, and Paid Social teams, driving profitable growth, retention, and operational excellence for our highest-value enterprise accounts.
Key Responsibilities
- Executive Ownership: Own the Enterprise Business Unit's P&L, client experience, and Net Revenue Retention (NRR).
- Cross-Functional Leadership: Directly manage senior leaders in Client Success, Paid Social, and Paid Search, ensuring alignment around ambitious client growth, performance, and retention targets.
- Strategic Client Delivery: Lead strategic oversight of top-tier enterprise accounts, driving clear alignment on KPIs, forecasting accuracy, and account health.
- Enterprise Relationship Management: Spearhead high-level, in-person Quarterly Business Reviews (QBRs), deepening client relationships and unlocking substantial growth opportunities.
- Organizational Scaling: Build and scale multi-layered leadership teams, ensuring clear career pathways, accountability frameworks, and training systems.
- Operational Excellence: Develop scalable internal systems, playbooks, onboarding processes, and performance reporting structures to ensure consistent execution across all departments.
- Escalation Leadership: Serve as the senior-most escalation point for complex, high-stakes client challenges, collaborating strategically with internal stakeholders to resolve effectively.
- Leadership Development: Hire, mentor, and elevate leaders across Client Success, SEM, and Paid Social, fostering a culture of accountability, clarity, and high performance.
- Strategic Influence: Actively participate in executive-level strategic planning, forecasting alignment, and cross-departmental resource allocation decisions.
Skills, Knowledge and Expertise
- Executive Experience: 10–12+ years of progressive experience in client services or performance marketing, including at least 5 years at VP-level or higher with direct, measurable P&L accountability.
- Leadership Scope: Proven experience managing 40+ person departments through senior leadership teams, with at least three organizational layers.
- Enterprise Expertise: Demonstrated track record managing high-value enterprise accounts ($50K–$200K MRR per client) with exceptional retention (Apply Job!
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