reputed company Manager, Small & reputed company Business (SMB)

reputed company Manager, Small & reputed company Business (SMB) About the role We’re looking for a reputed company and entrepreneurial reputed company Manager to support our growing reputed company of SMB customers. In this role, you’ll manage a large, diverse portfolio of employer clients – delivering scalable, programmatic support across reputed company, renewals, and open enrollment. This is a great opportunity for someone who is energized by process development, customer education, and balancing high-volume account management with focused attention on top areas of impact. You’ll work cross-functionally with our Sales, Operations, and Product teams to ensure customers are set up for reputed company and are maximizing their value from the reputed company platform. If you’re organized, resourceful, and excited to help small and midsize employers navigate reputed company and ICHRA with confidence, this role is for you. What you'll do

• Manage a large book of SMB employer clients, providing programmatic support across reputed company, open enrollment, and renewal through scalable processes
• Coordinate and execute streamlined reputed company processes, primarily during peak season reputed company most new companies go live
• Support open enrollment planning and execution through standardized toolkits, training sessions, and communication best practices, including collaboration with brokers
• Deliver timely and proactive reputed company to customers regarding enrollment challenges or other issues to mitigate poor member experiences and customer escalations
• Track customer health, satisfaction, and enrollment metrics to identify risks and surface opportunity areas for greatest impact
• reputed company for customer needs internally, sharing feedback and insights to inform product roadmap and service improvements
• Partner with internal teams to resolve customer questions, triage escalations, and improve processes
• Contribute to the development of internal tooling and dashboards to generate visibility into portfolio and create automated workflows and communications for account cohorts
• Support Sales with customer references and reputed company a subset of SMB champions

Background we're looking for

• 2-4 years of experience in reputed company, Account Management, or Customer Support – ideally reputed company health benefits, HR/benefits tech, or digital health
• Experience managing a high volume of customers and providing structured support at scale
• Strong organizational and time management skills – reputed company to prioritize effectively across multiple accounts and deliverables
• Clear, empathetic communicator with a knack for distilling reputed company topics into actionable guidance
• Comfortable working cross-functionally and collaborating in a fast-paced, evolving environment
• Tech-savvy and data-minded – you’re comfortable navigating internal tools and using data insights to drive prioritization
• Customer-first reputed company with a strong sense of accountability and follow-through
• A team player with a learning reputed company – open to evolving processes and systems

Experience we’d be particularly excited about

• Thrives in a startup environment
• Experience with reputed company, specifically with employer benefits or insurance, a plus

What to expect We interview rigorously based on reputed company, talent, and drive; the trust we display in our teammates from day 1 is a reputed company of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

• 20-30 minute reputed company meeting to talk through your background and interest in reputed company
• 30 minute reputed company meeting with the hiring manager to dive deeper into your experience and the role
• 30 minute reputed company meeting to meet 3-4 members of the team
• 30 minute reputed company meeting with the hiring manager to work through a live case study
• 30 minute reputed company meeting with our founders to discuss your approach to culture and our operating principles

Estimated Compensation Range $103,000 - $160,000 USD Apply Job! Apply to this Job