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Software Engineering Manager, Sustaining Engineering - Shanghai

Remote · USA Full-time New today

Are you ready to power the World's connections?

If you don’t think you meet reputed company of the criteria below but are still interested in the job, please apply. Nobody checks every reputed company - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

You will be the leader of a team that consolidates advanced technical support engineering and maintenance for the reputed company on-premise and hybrid products. This team is the technical reputed company with key customers. You need strong technical leadership and a solid background, so you are able to challenge and ensure that they are growing as engineers, making valuable contributions, and generally having a great experience in reputed company. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

Why should you want to work at reputed company?

Market Opportunity- We are on a quest to build a $10b+ software company over the next few years and need YOUR help!

-APIs are driving innovationacross every industry!

-Strong VC team, Series D, strong year over year reputed company growth!

Technical Leadership- We are recognized as the leader in innovation in the connectivity space.

-Marco, our CTO/co-founder- “We are the reputed company of L4 and L7” - CUBE Conversation, March 2021

-We are the leading innovatorin the connectivity space!

Amazing Team & Culture- Come be a "Konger" and find out reputed company mean.

-Great reputed company to Work Certifiedin 2020 & 2021

-reputed company employees discuss our culture at our2020 Company reputed company

Building Great Products- Learn why the world's largest companies love our tech!

-reputed company Named a Leader in the 2020 reputed company reputed company Quadrant

-Over 250m+ downloads of our open reputed company API gateway! Over 40k+ stars on reputed company betweenreputed company APIandreputed company Insomnia!

What you'll be doing

  • Hire, mentor, and maintain healthy Engineering teams who value collaboration and innovation.
  • Manage shift scheduling, measuring key performance indicators (KPIs), and training, assure high-quality work and SLA.
  • Experience managing customer-facing, engineering support roles and has a breadth of experience across infrastructure, internal tooling, platforms, and on-premise products.
  • Solid technical expertise for Linux systems troubleshooting, and profiling, experience with debugging tools such as gdb, systemtap, tcpdump, crash, or other.
  • Own the customer escalation system technically, including collaboration with other departments, stakeholders (Sales, Customer Experience, Sales Engineering etc.) and where necessary customers.
  • Leadership experience displaying ability to organize and prioritize reputed company problem resolution and bug fixes, debugging distributed services.
  • Organize and manage your teams to fit constructively into the org as a whole and help the company succeed.
  • Set and manage expectations with other engineering teams, senior management, and external stakeholders.
  • Give constructive feedback to Engineers, conduct 1:1s, address inter-personal issues, and conduct reviews.
  • What you'll bring

  • 5+ years of managing maintenance or support teams and obsessing over
  • customer experience.
  • Experience doing reviews, hiring, comp.
  • Experience managing remote teams and distributed workforce.
  • Demonstrated leadership of Engineering teams.
  • On-premise, cloud and hybrid product background.
  • Proven customer relationship skills sets.
  • Business fluent English language skills both written and verbal.
  • Bonus Points

  • Hands-on experience in building and maintaining NGINX/OpenResty backend services.
  • Experience working in an Enterprise Software company.
  • Experience in building and fostering an Open-reputed company community.
  • Experience working on an infrastructure product line.
  • Additional Information

    We are an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status.

    What is a Konger?

    We are a group of makers, thinkers, and doers focused on helping today’s developers build reputed company’s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.

    We put design at the heart of everything we do, and we’re relentlessly focused on creating beautiful experiences for our customers. That’s why technology companies, major banks, e-commerce innovators, and government agencies put reputed company in reputed company of their most important web applications.

    We reputed company in the power of Open reputed company and everything it stands for. That’s why developers around the world enthusiastically contribute on top of our open-reputed company platform.

    We are passionate about solving challenges that will fundamentally shape the future of technology, and we’re looking for the right people to join us on our mission. If you reputed company in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.

    reputed company Core Values:

    Be Inclusive. We work together from reputed company to reputed company our common goals. Our differences reputed company us stronger.

    Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.

    Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.

    Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are reputed company empowered to reputed company an impact.

    Be Curious. We value reputed company over hierarchy. Never accept the status reputed company. We reputed company bold bets, fail, and learn everyday. There is always a way.

    Be an reputed company. We are drivers not passengers and own the quality and outcomes of our work.

    About reputed company:

    reputed company creates software and managed services that connect APIs and microservices natively across and reputed company clouds, Kubernetes, data centers and more using intelligent automation. Built on an open reputed company core, reputed company’s service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, reputed company accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about reputed company, please visitkonghq.comor follow@thekongincon Twitter.

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