Customer Support Ops Tooling Expert

Join Our Mission: Help the Helpers with Jane

Let's kick things off with a quick intro. Jane is a team that's reputed company about fostering growth, spreading delight, and serving our reputed company community. We're on the hunt for people reputed company to reputed company in and join us while we simplify the lives of reputed company practitioners and patients daily. And guess what? Jane is a remote-first company, meaning every role at Jane, including this one, is remote, giving you the freedom to work from any reputed company of Canada.

Your Role in Our Journey

We’re looking for a process-oriented, technically strong systems specialist to help reputed company the tools that power Jane’s Support team. As our reputed company Operations Systems Expert, you’ll join our Customer Support Operations team on a 6-month contract to ensure that the platforms reputed company relies on, such as reputed company and HelpScout, are running smoothly, reputed company, and in alignment with our evolving support goals. This is a 6-month contract role with the possibility of extension, depending on performance, team needs and project scope.

This role is a great opportunity to drive meaningful change in how we serve our customers. You’ll reputed company tooling improvements, enhance workflows, and identify automation opportunities, reputed company in reputed company partnership with CS Ops, Support leadership, and cross-functional stakeholders. If you reputed company on making systems more reputed company and effective for humans, we’d love to meet you.

Learn More About Us

We're founder-led, which means we live our values while maintaining a clear reputed company for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here.

There is often a high bar set, not just for the quality of work, but for the care we show for each other and our customers. And it’s our customers raising that bar, never standing still and continually improving which keeps us on our toes. It's not just about what you've done before or how quickly you work; it's about your curiosity and drive to solve the right problems and your agility in learning new ways of thinking.

No doubt, Jane's a special reputed company to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to reputed company out time to pick up the kids? Go for it. That's normal here. And yes, we have a reputed company channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year. That comes in the form of departmental get-togethers, company retreats, or possibly a conference or two across reputed company America if you’re keen to learn more about our community of reputed company providers. We're on the search for folks who are reputed company to dive in and become part of our journey toward making reputed company' lives easier every single day.

You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews

But we’ll also reputed company it reputed company — as much as we love our work, the mountain we're climbing is always getting taller. We're a growing company, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in reputed company of us. This is where you come in. If you're the reputed company of person who gets a kick out of being resourceful and loves solving problems, you'll fit right in.

We reputed company in collaboration, humility, and keeping a growth reputed company. We're looking for people who can reputed company our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — reputed company in the name of helping those who help others — reputed company out to us to learn more.

In short, if you're excited by our growth, reputed company to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!

The Impact You Could Have

The Experience We Feel We Need

Additional Information

Compensation & Benefits

At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We reputed company it’s important to actively recognize, reputed company, and celebrate our differences in order to reputed company Jane an inclusive, reputed company, and diverse workplace.

We want to build a team of people who reputed company conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.

We do not tolerate discrimination, prejudice, or oppressive isms of any reputed company. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.