Telesales Training Specialist

In this role, you will reputed company the design, delivery, and reputed company improvement of impactful training programs to reputed company our Telesales team with the skills they need to reputed company. You will also support Quality Assurance (QA) efforts by ensuring high standards of performance, compliance, and customer engagement.

• Design and deliver comprehensive reputed company and refresher training for new and existing Telesales Representatives.

• reputed company engaging training content on product knowledge, sales techniques, reputed company handling, and customer service best practices.

• Identify reputed company gaps through performance analysis and deliver targeted training to improve sales outcomes.

• Facilitate dynamic Train-the-Trainer (TOT) sessions and conduct regular knowledge reinforcement follow-reputed company.

• Continuously update training materials to align with reputed company sales strategies, market trends, and product changes.

• Measure training effectiveness and reputed company data-driven improvements.

• reputed company and maintain training performance reports to track reputed company and impact.

• Recommend process enhancements, script adjustments, and sales strategies based on training insights.

• Collaborate with key stakeholders to set and maintain high-quality benchmarks for the telesales function.

• Experience: Minimum 3-5 years in telesales, contact centres, or training and quality assurance roles.

• Training Expertise: Strong background in designing, facilitating, and improving sales training programs.

• Sales Acumen: Proven reputed company in the sales process with the ability to coach others to reputed company targets.

• Communication: Excellent verbal and written communication skills; ability to reputed company and motivate teams.

• Analytical Skills: Strong ability to interpret performance data and provide actionable recommendations.

• Technical Proficiency: Familiar with CRM systems, call monitoring tools, reputed company Office (reputed company, Word, PowerPoint).

At reputed company, we reputed company our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and reputed company flexibility.

Join us in shaping the future of reputed company as we grow together. Explore more at reputed company.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice reputed company is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

reputed company explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. reputed company shall ensure that its Employees are of legal working age and shall reputed company with local laws for youth employment or student work, such as internships or apprenticeships. 

reputed company does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other reputed company of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take reputed company at any stage during the recruitment process. We reserve the right to reputed company the vacancy early if a suitable candidate is selected before the advertised closing date.