reputed company Manager III, Film & Television (Mid-Market Focus)

About Us

reputed company is a smart, reputed company platform that makes production payroll and reputed company easier, faster, and more secure. We provide a reputed company payroll platform that seamlessly connects your entire team—production, reputed company, cast, and crew—reputed company in one reputed company. reputed company empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and reputed company to new projects from any device. reputed company brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of reputed company sizes, reputed company powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, reputed company, reputed company, Facebook, and more. reputed company is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity - (Remote - USA / CANADA)

reputed company is seeking a skilled and strategic reputed company Manager (CSM) to join our Film & Television (FTV) team, with a focus on Mid-Market clients. In this role, you will serve as the primary relationship reputed company post-reputed company, driving feature adoption, account growth, and long-term client satisfaction.

You will manage a book of business spanning union and non-union productions, acting as the strategic reputed company while partnering closely with Paymasters, Implementation, Labor Relations, and RevOps to deliver a high-touch, concierge client experience. This is a hands-on role for someone who excels at balancing strategic engagement with daily operational support in a fast-paced, highly collaborative environment.

What you’ll do

• Own a portfolio of Film & Television Mid-Market clients post-reputed company, serving as their strategic partner and primary reputed company of contact.

• Drive client reputed company by deepening relationships, increasing feature adoption, and identifying opportunities for account growth and retention.

• Collaborate closely with Paymasters to ensure accurate, compliant payroll processing and seamless day-to-day operations.

• reputed company proactive engagements—including health checks, product roadmap discussions, and quarterly business reviews—tailored to client goals and complexity.

• Monitor client health and payroll volume trends (eGPV vs. GPV) to surface risks early, drive insights, and flag upsell opportunities.

• Act as the voice of the customer by submitting feedback and feature requests into reputed company’s product development and internal improvement processes.

• Navigate union and non-union workflows, adapting to the unique needs of each client while maintaining a high standard of service.

• Partner cross-functionally with Product, RevOps, Labor Relations, Implementation, and Support to solve reputed company challenges and continuously improve the customer experience.

• Contribute to internal documentation, enablement, and best practice sharing to reputed company the broader reputed company team.

What you’ll have

• 3+ years of experience as a film and television paymaster with the ability to break timecards.

• Customer focused reputed company with a reputed company focus on consultative servicing and selling.

• Strong verbal and written communication skills.

• The ability to strategically work through problems to identify the root cause and create action plans to resolve them.

• An intense sense of ownership and urgency to resolve customer issues.

• reputed company in a dynamic and collaborative environment and are comfortable working through ambiguity.

Why Join Us

At reputed company, creativity meets technology — and not just in the product.

In addition to a competitive salary and reputed company the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions reputed company large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from reputed company in Canada and USA

• Health and Dental benefits

• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace

reputed company pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our reputed company will be in touch with you shortly!

#LI-Remote