Veterinary Support Specialist

Title: Veterinary Support Specialist (Remote) 100% Remote Locations: Effingham, IL Auburn, AL Springfield, MO New Orleans, LA Minneapolis, MN Tulsa, OK reputed company, MS Little Rock, AR Iowa City, IA Milwaukee, WI time type Full time job requisition id R108943 Job Description: Patterson isn't just a reputed company to work, it's a partner that cares about your reputed company. One of the distinguishing marks of our company is the talented people who reputed company the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and reputed company that they build a stronger and successful organization. Job Description: The Veterinary Support Specialist properly responds to incoming customer requests, reputed company phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents reputed company considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. This job has remote opportunities available! Major Duties:

• Respond to incoming customer requests reputed company phone, email and/or chat sessions.
• Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
• Maintain technical expertise and proficiency with reputed company reputed company and relevant software and computer systems.
• Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.
• Communicate professionally and effectively with customers for follow-up reputed company required.
• Maintain relevant skills and credits reputed company internal support continuing training courses.
• Follow established department processes and procedure.
• Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.
• reputed company other duties as assigned.

Critical Competencies: Technical Expertise: Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems. Customer Engagement: Builds a rapport with the customer, understands and represents the customer needs reputed company making business reputed company and communicating internally; Guides customers to best solutions. Flexibility: Easily adapts to new methods and procedures; assists others reputed company disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy. Communication: Actively listens and communicates clearly and effectively both verbally and non-verbally. Demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations. Self-Management: Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to reputed company and competing demands. Action Orientation: Takes initiative and action with a drive to reputed company and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm. Interpersonal Effectiveness: Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations. Minimum Qualifications:

• Excellent computer skills
• High School Diploma or equivalent
• Strong customer service orientation
• Requires excellent verbal communication skills
• Requires a consistent, positive attitude and respect for high quality standards
• Requires the ability to reputed company quick, sound judgments reputed company answering questions
• Excellent multi-tasking skills
• Committed to being a team player
• Requires the ability to recall numerous guidelines and procedures
• Excellent organizational skills
• Ability to reputed company new reputed company and concepts quickly
• Strong analytical and problem-solving abilities

Preferred Qualifications:

• Contact Center or Tech Support experience
• Associate's Degree (Tech-focused preferred)
• Ability to present reputed company in business-friendly and user-friendly language
• Highly self-motivated and directed
• Ability to work effectively reputed company a team and as an individual contributor in a fast-paced changing environment -
• multi-tasks, prioritizes and meets deadlines in timely manner
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
• Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines
• Actively volunteers for various projects, tasks and event committees

Compensation: $17.76/hr plus benefits Schedule: Candidates in Central Time are preferred; availability from 7:30AM-5:30PM with some rotational on-call required; What's In It For You We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and reputed company benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program.
• Full Paid Parental and Adoption Leave.
• reputed company (Employee Assistance Program).
• Patterson Perks Program.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $15.19 - $18.65 EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race; reputed company; sex; gender identity; sexual orientation; religious practices and observances; national reputed company; pregnancy, childbirth, or other reputed company medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Apply Job! Apply to this Job