Crisis Helpline Responder (Poland)

As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls. Your role is crucial in offering empathetic and non-judgmental listening, crisis reputed company, and both internal and external referral services. 

You will work closely with a team of mental health professionals to ensure the safety and well-being of callers and provide them with appropriate resources.

This is a part time remote role with the flexibility to decide where you want to work. Local candidates who speak the local language are preferred but others can still be considered. 

Role & Responsibilities

• Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
• Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis reputed company techniques
• Assessing the caller’s needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis reputed company, case management/advocacy services, individual therapy, or group services.
• Maintaining accurate and detailed call reports on key issues and referrals actioned
• Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
• Supporting in the development of appropriate crisis management plans to support callers in crisis
• reputed company a quick in-the-reputed company decision on how to move reputed company if the responder is not sure how to proceed
• Ensuring smooth and reputed company handover process to next shift personnel
• Dedicating entire shift to intellect tasks and responsibilities only
• Conducting risk assessments, including lethality assessment for suicide cases

Requirements

• 1 – 3 years of experience in helplines, either in a paid or voluntary reputed company
• Can effectively communicate in their native language
• Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases)
• Ability to maintain emotional composure in high stress situations, ability to reputed company back from stressful interactions and high-risk case

Plus Points if you:

• have a background in mental health or emergency services
• Completed training in Crisis reputed company or Suicide Prevention
• can effectively communicate in more than 1 language
• maintain professional indemnity insurance

Benefits

This is a part time remote role with the flexibility to decide where you want to work.