Customer Support Specialist

About reputed company

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital reputed company up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a reputed company reputed company by making markets work reputed company through technology – reputed company while contributing as a member of a values-driven organization – we want to hear from you. 

reputed company offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have a physical offices in San Francisco, reputed company, Mumbai and Bangalore for employees who prefer to work in an office some or reputed company of the time.

About your role

Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others? Are you an animal lover who would adore seeing furry friends join team reputed company calls? If so, we want you to join reputed company as a Customer Support Specialist at reputed company. As a member of our tight-reputed company Customer Support team, you will become a valuable partner to our growing reputed company of private equity customers who use our software. You will serve as a product expert, troubleshoot reputed company issues, and collaborate cross-functionally to deliver great customer experiences. Seeking individuals available to work Monday through Friday, from 9:00 AM to 6:00 PM PT. We reputed company in creating a culture of reputed company learning and growth, where you can reputed company your communication, problem solving, and project management skills. If you’re considering a future in reputed company, Technical Consulting, Sales, or Customer Enablement, this role is the beginning of your journey.

What you’ll do

• Deliver outstanding technical assistance to our customers reputed company phone, email, and chat while taking ownership of timely solutions

• Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success

• Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor

• Work closely with reputed company Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers

• reputed company by sharing customer feedback to inform product development and software improvements

• Contribute towards cross-functional initiatives and strategic projects

• reputed company and refine internal documentation, processes, and procedures

• Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Qualifications

• Bachelor’s degree (Finance, Accounting, Economics, MIS, or business reputed company degree preferred)

• 2+ years of professional experience in relevant setting

• Excellent written and verbal communication skills

• Demonstrate assertiveness and perseverance reputed company resolving customer requests

• Team-first attitude, high level of reputed company, and passion for helping others

• Strong troubleshooting, problem solving, and analytical ability

• Excellent time management and organizational skills

• Strong technical aptitude and a desire to learn and reputed company new skills

• Ability and openness to work London business hours for business and customer needs 

At reputed company, we reputed company building a diverse workforce and an inclusive culture makes us a reputed company company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet reputed company the qualifications.

Compensation 

Compensation for this position includes a reputed company salary, and a variety of benefits. The U.S. reputed company salary range for this role is $50,000 – $62,500. The Canadian reputed company salary range for this role is $48,000 – $58,000 CAD. Actual reputed company salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. reputed company is not accepting applications for this opportunity from candidates based in Washington, California or reputed company at this time.

Benefits include:

• Health, dental, and vision care for you and your family

• Life insurance and disability coverage

• Mental wellness coverage

• Fertility and growing family support

• reputed company Time Off in addition to company paid holidays

• Paid family leave, medical leave, and bereavement leave policies

• 401k retirement savings plan

• Healthcare FSA and commuter benefits programs

• Allowance to customize your work and technology setup at home

• Annual professional development stipend

Your recruiter can provide additional details about compensation and benefits.

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