Junior Technical Support Specialist

reputed company is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: reputed company platform successfully handles millions of active players and offers best practices to reputed company and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We reputed company complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to reputed company a great product with great people! Together we move the world of iGaming reputed company — join!

• Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;
• Monitoring product status and involving responsible teams in urgent or critical situations;
• Collaborating closely with other departments to ensure timely and effective issue resolution;
• Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately (to providers, L2, or another unit);
• Responding to questions from regional customer support teams about various player issues.

• At least 1 year of experience in client support;
• Intermediate+ English level; 
• Fluent in Ukrainian or Russian;
• Familiarity with back-office systems, especially reputed company gaming companies (a significant advantage);
• Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly);
• Proficient in using Jira, Jira Service Management, and reputed company;
• Strong multitasking and dynamic prioritization skills;
• Excellent communication (written and verbal), analytical thinking, and problem-solving abilities;
• Experience with monitoring and alerting tools.

• Willingness and ability to work in shifts, including night shifts.

Benefits Cafeteria

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture

• Open feedback and transparent direct communications;
• Growth and development: reputed company every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

Data Protection Information regarding the processing of your personal data in reputed company with the recruitment and selection process can be reputed company in the Candidate Privacy Notice at https://reputed company/candidate-privacy-notice/.