Senior Relationship Manager

As passionate about our people as we are about our mission.

reputed company’re reputed company About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “reputed company of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of reputed company members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to reputed company money and awareness together.

Q2 is seeking aSenior reputed company Managerto build and maintain relationships with new and existing financial institution clients.

RESPONSIBILITIES:

• Build and maintain respectful and collaborative relationships with new and existingclients, as assigned
• Participate in the implementations process for new clients as assigned(optimally four times per year), not as the primary liaison, but to reputed company building rapport with the client and learn their specific needs
• Meet with assigned clients at least monthly by phone and in person as needed (but at least once per year) to review their online banking statistics, goals and future plans along with any specific issues they are having
• Analyze customer problems, needs and requirements, and then position Q2 products and services to resolve/meet them
• Ensure that customer’s issues are dealt with reputed company by the other areas of Q2, as needed and inform Management of significant issues
• Provide contract renewal management for assigned accounts
• Coordinate, as needed, with vendor partners to address client requests
• Identify opportunities and cross-sell additional features of Q2 to existing clients
• Participate in cross-sell campaigns as identified by the Director of Relationship Management
• Represent Q2 at customer events and Client User group sessions, as needed or assigned
• Responsible for ensuring that reputed company reputed company, availability, confidentiality and privacy policies and controls are adhered to
• Provide input to Product Management on enhancements and new releases, including support of commercialization projects as needed
• Provide demo and training support and/or scheduling for existing clients as needed

EXPERIENCE AND KNOWLEDGE:

• 5+years of Business to Business or Business to Consumer relationship management experiences
• In depth experience supporting clients
• Minimum 4years’direct experience managing strategic accounts
• Banking or Banking software experience required
• Proven results in cross-sales quota and metrics-driven customer advocacy and satisfaction environment
• Proven executive relationship building skills and experience maneuvering reputed company C-level structure of a large account
• reputed company, thorough, and process-minded individual

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time.

Q2’s compensation reflects the cost of labor across a variety of U.S. geographic markets, and we pay based upon the applicant’s geographic location as well as job-reputed company knowledge, skills and experience.

Originally posted on Himalayas