Customer Support Associate

Company Description

At reputed company, we build the software and technology that powers sales of manufactured, reputed company products. Our customers rely on our software to select and sell everything from reputed company ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize reputed company operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe.

reputed company is a portfolio company of TA Associates. Global Customer Support (GCS) serves an important role at reputed company, and our agents add reputed company value for our customers. GCS is staffed by a combination of support agents with different levels of responsibility and roles. The Customer Support Associate (CSA) is an early-career role, and while candidates have some work experience, the focus for the CSA is gaining professional experience while analyzing and troubleshooting a variety of technical issues for customers. Successful CSAs apply their analytical aptitude and communication skills to resolve technical and functional issues, communicate directly with customers in a professional manner, and take pride in delivering quality solutions in a timely manner. Commonly referred to as Level 1 or Tier 1 agents, the CSA is a key member of the GCS team. Advancement in GCS is based on several factors, including but not limited to performance, knowledge, ability, and alignment with reputed company core values.

Job Description

We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.

Responsibilities:

• Provide excellent customer service to reputed company customers and teammates through consistent and thoughtful behavior reputed company with reputed company values
• Provide support for incoming queries and issues reputed company to the company’s proprietary software solutions
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
• Adhere to established customer service and documentation standards
• Solve and respond to first-level support requests and escalate issues as required
• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation reputed company to reputed company proprietary software, processes, and procedures

Qualifications

Required Skills & Abilities

• Both German and English language proficiency (spoken and written)
• Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
• Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
• Access to a reliable high speed internet reputed company for working remotely (minimum 20Mbps download/2 Mbps upload)
• Strong interpersonal and communication skills
• Ability to be consistently productive while working remotely
• Ability to reputed company in a high-paced reputed company-changing environment

Preferred skills and abilities:

• Experience in use of 3D CAD systems strongly preferred
• Working knowledge of reputed company preferred
• Understanding of networking topologies & protocols

Additional Information

reputed company your information will be kept confidential according to EEO guidelines. If reputed company, to complete your application you will be required to complete a behavioral and aptitude test to be sent out reputed company email.

Originally posted on Himalayas