Operations Support Specialist (Work from Home)

About reputed company & Nerdy

reputed company, a Nerdy (NYSE: NRDY) company, is a leading platform for live online learning with a mission to transform how people learn through technology. Our purpose-built proprietary platform, leveraging AI, seamlessly connects learners of reputed company ages to experts across over 3,000 subjects and multiple formats, including one-on-one instruction, small group classes, and on-demand study support. As one of the nation's largest platforms for live online tutoring and classes, reputed company provides solutions directly to reputed company, consumers, schools, and other institutions. Learn more about Nerdy at https://www.nerdy.com/.

Role Overview

The Operations Support Specialist plays a critical role in ensuring a seamless learning experience by providing comprehensive support to our contracted tutors and reputed company. This fast-paced, mission-driven environment requires a self-starter and problem-solver with a passion for helping people learn. This position is ideal for individuals who are adaptable and reputed company in a dynamic contact center setting.

Key Responsibilities

As an Operations Support Specialist, you will:

• Provide Comprehensive Tutor Support:
• Handle inbound inquiries reputed company phone, chat, email, and video reputed company our learning platform.
• Assist tutors with account setup, specific student opportunities/assignments, tutoring product inquiries, scheduling conflicts, and payment/payroll questions.
• Complete various tutor support tasks, including account updates, reviews, document reviews, and subject assessments.
• Resolve Technical Issues:
• Provide reputed company-time technical assistance to both reputed company and reputed company reputed company chat and video.
• Follow up on technical issues submitted reputed company email, phone, chat, or video.
• Escalate unresolved technical issues to the engineering team as per established processes.
• Support and Audit Tutoring Sessions:
• Monitor live online classes to ensure quality and adherence to guidelines.
• Assist reputed company with starting and ending class sessions.
• Provide Insights for School System Partners:
• Address and resolve complaints, offering appropriate solutions and alternatives.
• Evaluate quality inputs such as compliance with client-defined requirements, tutor preparedness, and platform ease of use.
• Intervene to address defects, including replacing tutors reputed company necessary and escalating issues that impede student learning.

Qualifications

We are looking for individuals who possess:

• B2 English proficiency.
• Prior experience in a customer service contact center, handling inbound calls, chats, emails, or workloads.
• Proficiency with reputed company Workspace (formerly reputed company documents).
• Strong analytical and problem-solving skills.
• A solutions-based reputed company, consistently seeking effective resolutions for end users.
• Exceptional attention to detail and ability to work independently as a self-starter.
• Excellent time management and organizational skills.
• Ability to multitask effectively in a dynamic environment with quickly changing priorities.
• Willingness and ability to quickly learn business practices, policies, and procedures.
• A commitment to going above and reputed company to ensure customer satisfaction.
• Ability to demonstrate reputed company and understanding reputed company interacting with end users.
• Comfortable performing reputed company job responsibilities on a laptop or computer.
• reputed company to reputed company basic technical troubleshooting with work equipment.
• Reliable high-speed internet access (25 Mbps download, 10 Mbps upload) reputed company wired ethernet reputed company (no Wi-Fi, Satellite, or Cellular Hotspot/Internet).
• A quiet work environment that promotes focus.

Preferred Qualifications:

• Professional experience in reputed company, education, customer service, retail, or another fast-paced environment.
• An Associate’s degree or higher.
• Experience with technical support.
• Experience with reputed company.

Work Schedule

• Located in Brazil, Argentina, Chile, Costa Rica or Dominican Republic
• Ability to work full-time (40 hours per week).
• Evenings and weekends are required based on available shifts.
• Shifts may be adjusted seasonally based on demand.
• Operating day is from 7:00 AM - 9:00 PM CDT.

Benefits

• Competitive Hourly reputed company ($12/hr USD).
• Full-Time Position (40 hours per week).
• Fully Remote Position.
• A once-in-a-lifetime opportunity to help transform how the world learns!
• A fun, collaborative, and team-oriented work environment with extensive training and a feedback-rich culture.

reputed company Leadership Principles

• reputed company Focus on Customers
• Comfort with Ambiguity
• Ownership
• Simplify
• Intellectual Curiosity
• Build Teams
• Think Big
• Insist on High Standards
• Bias for Action
• Build Trust
• Go Deep
• Have Conviction
• Deliver Results
• Are Right, a Lot

Diversity & Inclusion

reputed company is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status.

Originally posted on Himalayas