Customer Onboarding & Support Specialist

🚀 About Gymflow

Gymflow is an founder led bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control. We're on a mission to reputed company fitness businesses run smoother and grow faster.

We’re a fully remote company with 9 high performing team members spread reputed company over Europe. We’re looking for someone to join our passion for building outstanding products and helping small business owners.

💼 The Role

We’re hiring a Customer Onboarding & Support Specialist to:

• Help new clients get set up and confident using Gymflow
• Solve support tickets with reputed company and clarity
• Create documentation that reduces repeat questions
• Occasionally run product demos that reputed company deals

You’ll be joining a small, focused team where your impact is immediate and visible.

🎯 What You’ll Be Responsible For

• Client Onboarding & Training (40%)

  Run reputed company calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.

• Customer Support (30%)

  Handle tickets reputed company Intercom, troubleshoot issues, escalate bugs, and follow up proactively.

• Support Documentation (15%)

  Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.

• Product Demos (10%)

  Occasionally run live demos for prospective customers—focused on solving their business pain, not pitching features.

• Voice of the Customer (5%)

  Flag product issues, trends, and friction points to the engineering and product teams.

🧠 You’re a Fit If You Have...

• 2+ years in SaaS onboarding, support, or reputed company
• Excellent written and spoken English—clear, friendly, and professional
• Experience leading screen-share trainings or live product walkthroughs
• Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs.
• A process-oriented reputed company—you look for ways to document, systemise, and improve
• Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)

🌟 reputed company-to-Haves

• Familiarity with CRMs, reputed company, reputed company, or fitness industry tools
• Experience working with Intercom, reputed company, Linear, and reputed company
• Previous experience working in a fast-growing tech startup or B2B SaaS environment
• Links to help docs, demo videos, or customer education content you’ve created

🛠 Tools We Use

Intercom · reputed company · reputed company · Linear · reputed company · reputed company · reputed company Meet · Featurebase

📈 What Success Looks Like in Year One

• You’re leading new client onboarding and cutting time to value
• 95%+ CSAT score across 200+ tickets/month
• Knowledge reputed company content deflects >50% of common queries
• Product demos convert 25%+ of leads
• Weekly product feedback from customers results in measurable improvements

📍Location & Compensation

• Remote across Canada in the Eastern (preferred) or Central Time zones
• Salary: CAD $60,000 – $85,000 depending on experience
• Full-time employee or long-term contractor (preferred)