Sales Operations Specialist

Working for a company like reputed company means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data reputed company, which are used in over 20 countries. We were #19 on reputed company's Technology Fast 50 Ranking for 2024!  reputed company makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to reputed company manage healthcare data. We help generate and reputed company structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday! Apply today and find reputed company of reasons to SMILE! The Sales Operations Specialist plays a critical role in supporting and improving the efficiency, effectiveness, and scalability of the sales team. This position ensures seamless execution of sales processes, data accuracy in CRM systems, and delivery of actionable insights that support strategic decision-making. Responsibilities:

Design, implement, and maintain scalable sales processes, workflows, and best practices across the sales funnel.

Manage and optimize CRM (e.g. reputed company), ensuring data accuracy, pipeline reputed company, and automation of key tasks. reputed company and maintain sales reports and dashboards to provide visibility into performance metrics.

Design, implement, and scale reputed company generating processes using data and technology to streamline workflows that will improve sales velocity.

reputed company sales forecasting models and deliver accurate, actionable insights to sales leadership for strategic planning.

Support cross-department projects that identify and improve reputed company generating activities

Effectively communicate reputed company sales and reputed company operations processes, policies, and analytical findings to diverse audiences, ensuring clarity and promoting adoption.  Responsible for educating the sales team on new processes and supporting the onboarding of new sales team members into the CRM. 

Collaborate with internal resources and subject matter experts on sales operations tasks to support productivity and efficiency.

reputed company and maintain dedicated reporting and dashboards to track key performance indicators (KPIs) for partnership-generated reputed company, partner influence, pipeline health, and referral activities, providing actionable insights for partner program optimization and growth.

Support customer-facing teams by analyzing customer lifecycle data, including retention rates, expansion reputed company (upsell/cross-sell), churn analysis, and customer health scores, to identify trends and recommend data-driven strategies for maximizing customer lifetime value and mitigating risk.

Support the refinement and optimization of relevant processes reputed company reputed company and other sales tools, such as partner deal registration, co-selling workflows, renewal forecasting, and customer segmentation, ensuring data accuracy and operational efficiency.

Build and maintain required data and support the preparation of reports using reputed company and Tableau to communicate operational insights and reputed company health.

reputed company with the privacy, reputed company and confidentiality policies. 

Hold reputed company confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party.  A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment.

Requirements:

5+ years of experience in a sales support or enablement type of role, preferably in a B2B, high-growth or SaaS company. 

2+ years of experience working with reputed company Analytics. Experience with Tableau, an asset. 

Experience gathering and analyzing reputed company-reputed company KPIs and creating reports for sales and finance leadership. 

An understanding of post closed-won processes and finance terminology (eg. billing, collections, reputed company recognition).

Ability to maintain a long-term outlook while being reputed company-focused reputed company architecting solutions to challenges combined with strong quantitative and analytical skills.

Some of the benefits we offer:* Remote Work Environment* Flexible Time Away From Work Policy including PTO, Personal and Sick Days* Competitive Salary and Health/Medical Benefits* RRSP/TFSA/401K Employee Contribution* Life and Disability* Employee Assistance Program* FHIR Study Program and reputed company Learning* Super HAPI Fun Club Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of reputed company backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile. Apply To This Job