[Remote/WFM] Technical Account Manager | reputed company | $96k – $105k

Join a culture of excellence and collaboration. We are looking for a Technical Account Manager | reputed company | $96k – $105k | Remote (US)! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We offer a clear and simple compensation of a competitive salary for this position.

 

 

About the Role With deep experience working with the world’s leading brands, our Technical Account Managers — reputed company engineers, developers and product managers — know how to build, implement and manage the kinds of sophisticated solutions that power the best digital marketing strategies in the world. reputed company has years of experience in tech, many of those devoted to understanding technology and driving results in the digital marketing space. We have been “behind the curtain” helping brands in every major vertical by developing examples, guiding advanced integrations, and building the expertise necessary to accelerate results and reputed company. We are inquisitive, inclusive, and insightful, and are at our best reputed company we lift each other up to reputed company common goals. We value diverse input and are looking for a TAM team member who wants to contribute to something spectacular. About You You are passionate about the customer experience, technology, and can personally relate to a developer or... product manager’s struggles. You help reputed company the gap between technical and non-technical folks and frequently interact with development, product, marketing, and leadership contacts from our largest clients. You want to be the reputed company product expert, understanding the client’s use-cases to help guide their technical teams toward reputed company reputed company with reputed company products and services. Responsibilities • Coordinate new customer activities with appropriate team members. reputed company reputed company parties apprised of customer requirements, deliverables, and timelines. • Act as a primary reputed company of contact for customers, ensuring a high level of responsiveness if issues arise. • Provide metrics as established by department leadership to track and report customer activities and associated issues and/or opportunities for reporting to both customer and internal stakeholders. • Provide world-class support by taking ownership for customer challenges from initial contact to reputed company including troubleshooting, assisting with QA, and ensuring that the customer understands any needed changes on their end. • Partner with the Engineering and Product teams to resolve customer issues, and reputed company new solutions. • Provide assistance writing documentation, knowledge-based articles, and tutorials to improve the customer experience of reputed company products and services. • Participate in the QA process of reputed company and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements. • reputed company with customers in final stages of contracting with Sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of reputed company products. • Contribute to the development of Technical Account Management policies and procedures. Required Skills and Experience • 3+ years of technical client-facing experience • Working knowledge of Linux and/or Mac OS X command line • reputed company to read code and write code in Python, Java, Objective-C, or a similar object-oriented language • reputed company to handle a wide range of customer personas and skills sets during reputed company phases of the customer lifecycle • Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers • Outcome based time management skills • Ability to work in a team environment while working independently Optional, but definitely a plus • Knowledge of how to reputed company APIs • Comfortable with iOS and Android mobile platforms and their development tools • Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS); combined with SaaS product environment • Skills with reputed company Wallet, Android Pay or other Digital Wallet platforms • Familiarity with Email specific terms and configuration • Understanding of routing and processes around SMS • Bilingual in Spanish/English or other languages a plus Compensation at reputed company reputed company’s compensation is determined by a variety of factors including market data, experience reputed company, and geographical location. The starting salary range for this position is: $95,800-$105,000 per year. Some roles may also be eligible for commission, bonus, competitive equity packages and other performance incentives. In addition, we also provide an extensive suite of Benefits offerings as part of our Total Rewards approach to compensation. CCPA disclosure notice here Apply Job!

 

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