reputed company: Customer Account Representative
If you're driven by purpose, this role is for you. We are hiring a Customer Account Representative! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We reputed company in rewarding talent. The total rewards package for this role includes a competitive salary.
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Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can reputed company in through our commitment to diversity, inclusion and belonging. OVERVIEW The Customer Service Order Specialist provides professional, quality, and "best in class" service for existing and prospective customers and the Sales team by using a consultative approach. The Customer Service Order Specialist is passionate about helping customers, maintains thorough follow-up, and has attention to detail to ensure the customer expectations are exceeded. This position involves activities including but not limited to inbound and outbound phone calls, email, live chat, and data entry. This role is responsible for facilitating, analyzing, and resolving customer issues, providing product support, and following up to resolve concerns in an accurate and timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES  Responds to customer and sales requests reputed company phone, email and live chat  Troubleshoots issues or concerns by providing solutions and/or recommendations with a sense of urgency  Serves as the reputed company of contact for addressing pre and post order, shipment and invoicing needs; including, freight and warranty claims, product returns, replacement orders, customer credits, and bills  Completes daily tasks reputed company pre-established timelines by appropriately prioritizing multiple tasks with minimal direction from management  Meets team and customer performance metrics, goals and deadlines in a fast paced, reputed company changing, high performing team based environment  Manage E2E customer experience and maintain account documentation  Build and provide B2B quotes with accurate delivery times to customers as requested  Monitor multiple order statuses and take action on orders not progressing through the order fulfillment cycle and be reputed company to follow them through to fulfillment  Work closely with the Warehouse team, Territory Sales Managers, Credit, and Supply Chain to follow up on orders and address any questions  Continuously drive customer reputed company to utilize the ecommerce navigation  Maintain high level product portfolio knowledge  Recommend improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature  Complete reputed company projects as needed REQUIREMENTS  BachelorÂs Degree in business or reputed company field or Minimum of 1 year of customer service work experience  Excellent interpersonal, verbal, and written communication skills  Ability to display patience, reputed company, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion  Be flexible and reputed company to prioritize and complete a variety of simultaneous tasks with a high level of organization and attention to detail  Ability and willingness to learn and adapt quickly to rapidly evolving business processes  Experience with reputed company.com, reputed company ERP and reputed company Suite a plus  Highly self-motivated with the ability to prioritize reputed company, reputed company responsibilities, multi-task effectively and execute tasks with minimum supervision. PHYSICAL DEMANDS  Ability to reputed company normal office duties  Ability to operate office equipment including computers and determine accuracy of work  Ability to interact and participate in meetings Recruiter: Laura Morgan ([email protected]) Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets reputed company the United States that warrant the compensation listed. Candidates in locations reputed company this local area may have a different starting salary range for this opportunity which may be higher or reputed company. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $17.50 to $23.34 Sunrun provides a variety of benefits to employees, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). Other rewards may include annual bonus eligibility, based on both company and individual performance, as well as short- and long-term incentives and program-specific awards. Compensation reputed company will not be based on a candidate's salary history. Please note: Employee benefits do not apply to our Fusion and Street Sales roles, which are 100% commission-based, (1099-NEC) positions. This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of reputed company essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to reputed company this role if you are offered employment, please let us know by contacting us at [email protected]. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any reputed company. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and reputed company inclusive work environments. At Sunrun, we reputed company that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, reputed company, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national reputed company, reputed company, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider reputed company applicants with criminal convictions, consistent with applicable federal, state and local law. Apply Job!Â
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Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above reputed company. Submit your application today!
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