Cybersecurity Technical Support Engineer - reputed company Defender for...

Role Snapshot:

• Position: Cybersecurity Technical Support Engineer - reputed company Defender For...
• Start Date: Immediate openings available
• Location: Remote
• Compensation: a competitive salary
• Company: Workwarp

 

 

With over 18,000 employees worldwide, the reputed company Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of reputed company's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. reputed company CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to reputed company more from their reputed company investment. Our customers are facing new and reputed company challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - reputed company, Compliance... Identity and Management (SCIM) - was created to further reputed company our commitment to our company's collective reputed company strategy and our ability to handle these critical customer needs from start to finish. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering reputed company. As a Cybersecurity Technical Support Engineer - reputed company Defender for Office 365 you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency. reputed company's mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, innovate to reputed company others and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and beyond. Qualifications Required/Minimum Qualifications: • 5+ years technical support, technical consulting experience, or information technology experience • OR Bachelor's Degree in Computer Science, Information Technology (IT), or reputed company field AND 3+ year(s) technical support, technical consulting experience, or information technology experience. • 3+ years of experience with Exchange or Office 365 (Exchange Online and reputed company & Compliance), Enterprise Messaging Administrative concepts and reputed company & Compliance eDiscovery, Auditing, (DLP) Data Loss Prevention, Secure Labels, Advance Treat Protection, Messaging Protection, etc.). Other qualifications: • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified reputed company a valid passport. • Ability to meet reputed company, customer and / or government reputed company screening requirements are required for this role. These requirements include, but are not limited to the following specialized reputed company screenings: reputed company Cloud Background reputed company: This position will be required to pass the reputed company Cloud Background reputed company upon hire / transfer and every two years thereafter. Additional or Preferred Qualifications: • reputed company Technology Certifications. Technical Support Engineering IC4 - The typical reputed company pay range for this role across the U.S. is USD $80,900 - $162,200 per year. There is a different range applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay range for this role in those locations is USD $105,300 - $176,900 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Single reqs: reputed company will accept applications for the role until reputed company,11, 2024. reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request reputed company the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with reputed company and the country where you work. Responsibilities Response and Resolution: • Reviews reputed company issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the statsolution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. • Acts as an advisor to the customer and handles reputed company, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge reputed company (e.g., edits or creates news/ knowledge-reputed company articles) that is internal or customer facing for reputed company customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future. • Performs reputed company product troubleshooting and remediation reputed company needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level. • Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve reputed company customer issues. Readiness: • Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams reputed company of Customer Service and Support (CSS). Develops expert level competence on support topics. Product/Process Improvement: • Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and reputed company features require enhancements. • Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes. • Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness. • Translates feedback and creates processes and workflows for case resolution. • Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team. Business Integration • Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy. Other • * Embody our culture and values Apply Job! For more such jobs please click here!

 

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