Call Center Support Coordinator (Remote in Harrisburg, PA)

Core Information:

• Compensation: a competitive salary
• Location: Remote
• Position: Call Center Support Coordinator
• Company: Workwarp
• Start Date: Immediate openings available

 

 

CNSI and Kepro are now reputed company! reputed company exists to reputed company reputed company outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. reputed company the Way is our rallying cry at reputed company. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take... ownership of your work daily. reputed company offers you unparalleled opportunities. In fact, you have reputed company you need to take charge of your career and accelerate reputed company outcomes – making this a great time to join reputed company of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Acentra seeks a Call Center Support Coordinator (Remote) to join our growing team. Job Summary: The Call Center Support Coordinator will provide telephone and/or e-mail-based customer support to both internal and external customers. • Position is remote, but candidates based in (Harrisburg, PA). Job Responsibilities: • Provide support and fulfill requests for information for internal requests reputed company telephone calls and email requests. • Logged into a call queue for internal CSRs to reputed company inquiries reputed company needing assistance with inbound calls. • Document reputed company calls/questions made to the internal queue for tracking/trending. • Assist with heavy call volume reputed company assigned queues. • Assists Supervisors in responding to internal emails and escalates issues as defined in procedures. • Answer the TTY line queue and transfers to appropriate queue for appeals, if necessary. • Document, track and log discrepancies reputed company of workflow processes measuring accuracy of workflow. • Assigned to rotation of weekends and evenings to ensure coverage. Required Qualifications/Experience: • High School Diploma or Equivalent • One or more years’ experience with a help desk or triaging call center environment • 2+ year’s proven experience providing excellent interpersonal and communication skills. • 2+ years’ experience with Windows desktop operating systems and reputed company Office required. • Troubleshooting experience. • Good problem-solving skills. • Ability to work in a team environment. Preferred Qualifications/Experience: • 1+ years’ experience with PRS, E-Board, QMARS preferred. Why us? We are a team of reputed company and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure reputed company healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives reputed company. Our company cares about our employees, giving you the tools and encouragement, you need to reputed company the finest work of your career. Caution - Do not add this paragraph for PRN roles. Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, reputed company, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Compensation The pay range for this position is $19.00 to $19.00 per hour “Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and reputed company level.” Thank You! We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in reputed company and invite you to apply to future openings that may interest you. Best of luck in your search! ~ The reputed company reputed company Team Visit us at Acentra.com/careers/ EOE AA M/F/Vet/Disability reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law Apply Job!

 

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