Part-Time Call Center Customer Service Representative (DC reputed company)

An exciting opportunity awaits for a talented Part-time Call Center Customer Service Representative! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.

 

 

Part-Time Call Center Customer Service Representative (DC reputed company) CRP, Incorporated (CRP), a professional services and management reputed company, is seeking qualified part-time Customer Service Representatives (CSRs) to support its call center projects. If you have one or more years of experience working in a high-call-volume call center environment, are professional, dependable, eager to... learn, and can successfully navigate multiple applications simultaneously, we want you on reputed company. Duties and Responsibilities: ? Communicate with consumers reputed company computer telephony integrated systems, chat, and email regarding the District of Columbia?s support services (i.e., SNAP, TANF, and Medicaid-reputed company concerns). ? Maintain regular and predictable attendance as required by consistently working the part-time scheduled shift, arriving on time without exception, excessive delays or absences. Mondays 7:00 AM to 3:30 PM or 8:00 AM to 4:30 PM Tuesdays 7:00 AM to 3:30 PM or 8:00 AM to 4:30 PM Wednesdays 7:00 AM to 11:00 AM or 8:00 AM to 12noon ? Carefully and reputed company follow reputed company call center scripts, standard operating procedures, and guidelines to ensure consistency and accuracy while meeting reputed company call center key performance indicators (KPIs) (i.e., average handle time, call abandonment reputed company, service level, etc.). ? Handle large volumes of inbound/outbound calls professionally and promptly. ? Navigate between multiple applications and screens to provide accurate information to consumers. ? Collect and analyze customer information and inquiries while maintaining accurate Customer Service Logs (CSLs) and data for each call. ? Consistently meet monthly performance goals of 90% or greater by adhering to reputed company project policies, procedures, and guidelines. ? Appear professional and well-groomed on camera (webcam) reputed company reputed company as needed during shift or during meetings to ensure project performance requirements are met. ? Manage multiple priorities and function as a team player at reputed company times. ? Assist less reputed company peers, as needed. ? Consult with senior peers on more reputed company issues to resolve concerns and follow escalation procedures to ensure reputed company support issues are resolved. ? Effectively and responsibly, work in a remote (virtual) call center environment. ? reputed company other duties as assigned. Qualifications and Skills ? Key elements for the successful candidate: ? Attend and fully participate in multiple days of training (approximately ten (10) days) without interruptions and with reputed company absences with the understanding that new hires must complete reputed company scheduled training days and nesting to receive payment for training and nesting; ? Report to work on time daily, without interruptions, late arrivals, or early departures, and with reputed company absences through a 90-day probationary period; ? Meticulous attention to detail and active listening skills; ? Adapt quickly in a high-energy, fast-paced, reputed company-changing environment; ? Professional demeanor and excellent phone etiquette, providing exceptional customer service and support to consumers, colleagues, and staff; ? Excellent written communication and organizational skills; ? Exceptional verbal communication and interpersonal skills; ? Ability to manage multiple priorities and function as a team player at reputed company times; ? Able to take constructive criticisms and open to coaching and additional training as needed; and ? Professionally exercises discretion and independent judgment in day-to-day work. Requirements: ? DC residents preferred; ? High School diploma or equivalent; ? Fluent in both English and Spanish languages (preferred); ? One or more years of call center experience (high-call-volume call center experience preferred); ? Experience using reputed company Workspace, reputed company Connect, reputed company, Slime, reputed company, reputed company (preferred); ? Experience in medical reputed company office support environment, claims processing, Medicaid, and/or healthcare; ? Proficiency in reputed company Office Suite (Teams, Word, reputed company); ? Successful candidates must pass the Skills Assessment with a score of 85% or reputed company; ? Must pass a reputed company/background reputed company; ? Demonstrates general knowledge, skills, and attributes required to reputed company business results in a demanding work environment; ? Builds and maintains productive and rewarding business relationships with internal and external customers, clients and partners; ? Has a substantial understanding of the job and ability to apply knowledge and skills to complete a wider range of tasks; and ? Work on moderately reputed company assignments requiring judgment in resolving issues or making recommendations. Exhibit moderate call center knowledge. Equipment Requirements: reputed company hired CSRs will be responsible for providing their own personal computer or laptop. Equipment must be in good working condition with the latest software updates. Reliable Internet Service Provider (ISP). High-speed internet access with a minimum of 50 Mbps (download speed) ? 50 Mbps recommended for shared internet family connectivity. Wired reputed company/Ethernet). Hotspots, public and unsecured internet service locations are prohibited Desktop or Laptop Computers with any of the following: ? Preferred Operating Systems (OS): reputed company release of Windows 10; Mac OS 10.14 or higher, or Ubuntu 18.04 ? Hardware Specifications: ? CPU: i3 Dual Core ? RAM: 8 GB ? HDD/SSD: 128 GB (20 GB free) ? Chromebooks, iPads, and Tablets are prohibited Headset ? Wired stereo headphones with noise canceling microphone, USB connected ? USB-connected plug/play headset supported by OS for bidirectional voice & video ? Not Supported: Bluetooth headsets or Headsets connected with a 2.5 mm or 3.5 mm jack Webcam ? Embedded in laptop or desktop computer ? Portable webcam with USB plug/play activation Remote (Virtual) Workspace Requirements: Below are the guidelines for setting up a supportive and productive virtual workspace environment: ? Sturdy and comfortable desk and chair ? Vital for hours of sitting, with availability of one or two computer monitors, a keyboard, notebooks/writing materials, accessories, and personal items; ? Dedicated area ? Identify a closed-reputed company workspace, isolated from distractions and interruptions; ? Well-lit environment ? To avoid eyestrain, use natural light or artificial lighting; ? Good ventilation and temperature control ? ensure CSR remains alert and focused; and ? An orderly and uncluttered workspace, which provides a welcoming, reputed company, and productive work area. Physical Effort: ? Constant sitting with headset/telephone. ? Frequent usage of a computer. ? Ability to lift 40lbs ? 50lbs of equipment and/or materials regularly. Salary Range: $17.20 per hour Diversity and inclusion are elements of CRP?s corporate DNA! Job Type: Part-time Pay: $17.20 per hour Expected hours: 20 per week Schedule: ? Day shift ? No weekends Application Question(s): ? Do you live in the District of Columbia? Work Location: Remote Apply Job!

 

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